Manager, Internal Sales Desk - Financial Institutions

Company: Athene Annuity and Life Company
Location: West Des Moines
Posted on: March 27, 2020

Job Description:

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more. Purpose The Manager of Internal Sales leads a team of Internal Wholesalers and Hybrid Wholesalers within the Bank Distribution Team. Accountabilities Helps increase sales through driving productivity within the team. Manages the service standardsperformance metrics for the call center, adjusting workflows andor resources to meet established performance standards. Participates in andor manages special projects by developing and implementing solutions which impact the business unit or the department. Participates in managing the operational aspects of a team of Internal Wholesalers and Hybrid Wholesalers to ensure service standards are being met. This includes --overseeing staff activities --assigning responsibilities call lists call campaigns --monitoring call volumes, workflows operational processes --developing individual team metrics reports --tracking results of call campaigns --reporting phone statistics --onitoring recorded phone calls for quality aspects and accuracy of information --1X1 call quality coaching --Performance Reviews Partners with sales leaders to define clear expectations of the team to assist in the growth of the channel. Produces monthly call center trend reports, identifying opportunities to improve services. Analyzes, enhances and manages the workflow of the team to improve operating efficiencies and meet the changing needs of the company. Assists in the handling of exceptions, complicated technical or complaint cases, while weighing company philosophy, compliance, business risks, tax and legal ramifications and administrative costs. Builds and maintains strong working relationships with advisors, back office staff, key persons at banks and other internal departments. Creates and maintains a strong culture through employee engagement and development. Qualifications and Experience 5+ years' financial services industry sales experience with annuity products preferred. 2+ years of prior sales leadershipmanagement experience. Must have or obtain FINRA Licensing (Series 6) within 6 months of employment. State Life Insurance License preferred. Strong knowledge of Life Insurance andor Annuity products. Continuing education preferred (LOMA, sales classes seminars, etc.) Experience with illustration software systems preferred. Microsoft Office proficiency (Word, Excel, PowerPoint, etc.) Bachelor's Degree or an equivalent combination of education and experience. NOTE Successful candidate will be required to complete a pre-employment background check. Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene httpswww.athene.comaboutusa-careers . Athene is a Military Friendly Employer! Learn more about how we support our Veterans httpswww.athene.comaboutour-veterans . Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Keywords: Athene Annuity and Life Company, Des Moines , Manager, Internal Sales Desk - Financial Institutions, Accounting, Auditing , West Des Moines, Iowa