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Supervisory Individual Taxpayer Advisory Specialist *MSP*

Company: Department Of The Treasury
Location: Des Moines
Posted on: September 9, 2020

Job Description:

Overview Open & closing dates Opening and closing dates08/26/2020 to 09/09/2020 Service Competitive Pay scale & grade IR 05 Salary $91,231 to $118,603 per year Appointment type Permanent Work schedule Full-Time Duties SummaryWHAT IS THE WAGE AND INVESTMENT DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.See Other Information for Locations.ResponsibilitiesWHAT DOES A FRONT LINE MANAGER TECHNICIAN DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.As a Front Line Manager you will:Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.Give advice, counsel, or instruction to employees on work and administrative matters.Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.Identify developmental and training needs of employees, providing or arranging for needed development and training.Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at .Travel RequiredOccasional travel - 6 to 10 Night per Month Supervisory status Yes Promotion Potential 05 Requirements Conditions of EmploymentRefer to Other InformationClick "Print Preview" to review the entire announcement before applying.Must be a U.S. Citizen or NationalIRS Employees with Career or Career Conditional Appointments. QualificationsYou must meet the following requirements by the closing date of this announcement. BASIC REQUIREMENTS (FRONT LINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversightExperience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filledExperience applying basic budget management principles and practices (i.e. ability to maintain and manage financial resources)Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.-The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-timework; part-timework is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.EducationAdditional information1(One) Position is located in Wage and Investment Customer Assistant Relationship Education(CARE) Field Assistance Area, Territory 3, Group 335 to be filled at the following location: 210 Walnut Street, Des Moines, IA (IA0112)POSITION DESCRIPTIONS: 96344A PM/C SharePoint site is available for IRS Employees at : CONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.This is a non-bargaining unit position.Alternative work schedule, staggered work hours or telework may be available.Must meet IRS telework eligibility requirementsTour of Duty: Monday - Friday 8:00a.m. to 4:30 p.m.The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns. How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.Rating: Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions. Technical competencies for this position are: General Supervision, Customer Service, Compliance, and Tax Law.IRS employees must complete the Leadership Succession Review (LSR) Assessment. Step by step instructions, on the on-line self assessment and managerial assessment, are available at . The results from this assessment are used in ranking applicants on the leadership competencies. You will need the results from this assessment to complete your CareerConnector on-line application. Your rating may be lowered, if your responses to the online questions are not supported.Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score ofHIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.To preview questions please click here.Background checks and security clearanceSecurity clearance Not Required Drug test required No This job is open to Internal to an agency Current federal employees of this agency. Clarification from the agency IRS Career/Conditional Employees

Keywords: Department Of The Treasury, Des Moines , Supervisory Individual Taxpayer Advisory Specialist *MSP*, Accounting, Auditing , Des Moines, Iowa

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