Branch Operations Supervisor III
Company: Availa Bank
Location: Fort Dodge
Posted on: August 7, 2022
Position Title: Branch Operations Supervisor III
Reports To: Retail Banking Officer
Location: Fort Dodge, Iowa
Supervises: Universal Bankers
Position Status: Non-Exempt
** This position is not remote and will work in our Fort Dodge,
Applicants must be authorized to work for ANY employer in the
United States. We are unable to sponsor or take over sponsorship of
employment Visa at this time.
BRANCH OPERATIONS SUPERVISOR III POSITION SUMMARY
This Branch Operations Supervisor III is responsible for
understanding the daily routines of the Retail Department, while
overseeing and performing Universal Banker operations daily.
BRANCH OPERATIONS SUPERVISOR III PRIMARY RESPONSIBILITIES AND
1. Complete scheduling for all Universal Bankers
2. Supervise and provide work direction to all Universal
3. Perform cash drawer audits, conduct performance appraisals, and
facilitate new employee training and/or mentoring
4. Participate and lead all employees in Frontline Focus/sales
5. Perform Universal Banker I, II and III duties, to include
6. Serve as a point of contact/have working knowledge of
troubleshooting and servicing coin machines, money handling
machines, ATMs and mechanics of the drive-up equipment (as
applicable in each location)
7. Maintain an open level of communication with the branch Retail
8. Assist with more complex customer issues
9. Assist Retail leaders with specific duties as needed
BRANCH OPERATIONS SUPERVISOR III ROLE QUALIFICATIONS:
High school diploma or equivalent required
High school diploma or equivalent required; one to three years in
Accounting or banking experience preferred
Other Skills and Abilities
Strong math skills; add, subtract, multiply and divide in all units
Exceptional oral, written and interpersonal communication skills
with the ability to apply common sense to carry out instructions
and instruct others, interpret documents, understand procedures,
write reports and correspondence, speak clearly to customers and
Ability to deal with complex problems involving multiple facets and
variables in non-standardized situations
Exceptional organizational and time management skills; ability to
function well in a fast-paced environment
Maintain a complete understanding of regulatory and compliance
policies and procedures
Demonstrate a lead by example mentality
Be able to work flexible hours and shifts
Must have a valid driver's license and reliable transportation
This position is responsible for supervising staff in accordance
with the bank's policies and applicable laws. Responsibilities
include training employees; planning, assigning, and directing
work; appraising performance; rewarding and taking corrective
action with employees; addressing complaints and resolving
To perform the job successfully, an individual should demonstrate
the following competencies:
Accountability - will follow through on what he/she says they will
do; holds others accountable in the workplace
Analytical - collects and researches data; uses intuition and
experience to complement data; designs workflows and procedures as
Problem Solving - identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; ability to
deal with complex problems involving multiple facets and variables
in non-standardized situations.
Project Management - coordinates projects; communicates changes and
progress; completes projects on time and budget.
Technical Skills - assesses own strengths and weaknesses; pursues
training and development opportunities; strives to continuously
build knowledge and skills; shares expertise with others.
Oral Communication - speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; responds well
to questions; demonstrates group presentation skills; participates
Teamwork - balances team and individual responsibilities; exhibits
objectivity and openness to others' views; gives and welcomes
feedback; contributes to building a positive team spirit.
Delegation - delegates work assignments; matches the responsibility
to the person; gives authority to work independently; sets
expectations and monitors delegated activities.
Leadership - exhibits confidence in self and others; inspires and
motivates others to perform well.
Written Communication - writes clearly and informatively; edits
work for spelling and grammar; varies writing style to meet needs;
presents numerical data effectively; able to read and interpret
Ethics - inspires the trust of others; works with integrity and
ethically; upholds organizational values.
Organizational Support - follows policies and procedures.
Adaptability - adapts to changes in the work environment; changes
approach or method to best fit the situation.
Attendance/Punctuality -is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time.
Dependability - follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
completes tasks on time or notifies appropriate person with an
Judgment - exhibits sound and accurate judgment; supports and
explains reasoning for decisions; includes appropriate people in
Planning/Organizing - prioritizes and plans work activities; uses
time efficiently; sets goals and objectives.
Professionalism - approaches others in a tactful manner; reacts
well under pressure; treats others with respect and consideration
regardless of their status or position; follows through on
Quality - demonstrates accuracy and thoroughness; looks for ways to
improve and promote quality; applies feedback to improve
performance; monitors own work to ensure quality.
Initiative - is a self-starter; seeks out new tasks and expands
abilities; works for the better needs of the business, not just
his/her own position.
Growth and Customer Focus - Provides excellent customer service to
everyone; supports business and revenue growth; focuses on
opportunities to suggest new services to customers.
Work is performed largely within the Bank with limited chance for
The following physical and mental requirements must be met to
perform the essential functions of this position:
Frequently communicate with employees and other parties by phone,
email and/or in person; can exchange accurate information in these
Constantly operates a computer and other office equipment such as a
calculator, copy machine, and printer.
Frequently move inside the office to access files or office
Occasionally lift and/or move up to 50 pounds of office supplies
Some bending, turning, and twisting required.
Periodic stressful situations in response to multiple priorities
within established deadlines.
Work hours are generally during normal business hours.
Unscheduled evening and weekend work may be needed to meet the
needs of customers and employees.
Frequently drive to/from and work in multiple
** This position is not remote and will work in our Fort Dodge,
This position description describes the general nature and level of
work performed by the employee assigned to this position and should
not be interpreted as all inclusive. It does not state or imply
that these are the only duties and responsibilities assigned to the
position. The employee may be required to perform other job-related
duties. All requirements are subject to change and to possible
modification to reasonably accommodate individuals with a
This position description does not constitute an employment
agreement between the Bank and employee and is subject to change by
the employer as the needs of the Bank and requirements of the
Keywords: Availa Bank, Des Moines , Branch Operations Supervisor III, Accounting, Auditing , Fort Dodge, Iowa
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