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Quality Assurance Senior Manager

Company: Wells Fargo
Location: Clive
Posted on: September 24, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking an Quality Assurance Senior Manager as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at In this role, you will:

  • Manage a Quality Assurance group or diverse and complex department focused on designing and defining quality programs and requirements for the business
  • Ensure redesign and change management to resolve longer term concerns
  • Develop and administer budgets, schedules, and performance standards
  • Ensure effective communication strategy and adherence to company and unit policies, procedures and practices
  • Assist with development of service level agreements and other departmental initiatives
  • Achieve results through managers and more experienced Quality Assurance Analysts
  • Collaborate with business partners to influence and enact updates as needed
  • Provide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problems
  • Partner with more experienced managers to allocate and coordinate resources and determine appropriate staff levels in alignment with quality program design, complexity, and work requirements
  • Engage frequently with peers or more experienced level managers to advise and consult on matters regarding program effectiveness, change preparedness, technology matters, or service levels
  • Conduct briefings and technical meetings for internal and external representatives as required
  • Manage allocation of people and financial resources for Quality Assurance
  • Develop and guide a culture of talent development to meet business objectives and strategyRequired Qualifications, US:
    • 6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 3+ years of Management experienceDesired Qualifications:
      • 5+ years of experience in quality operations management, operational risk management, internal controls and control testing
      • 5+ years of people management experience
      • Knowledge of Wells Fargo Self Assurance and Quality Assurance policy
      • Knowledge of Wells Fargo Quality Control and Quality Assurance Front-Line Procedure
      • Advanced Microsoft Office and power point Skills
      • High Execution, Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Experience working across multiple business and service channels
      • The role would require building an Training team for non-voice transaction testing team ( globally), creating modules, cross training and performing process knowledge tests for the QAAs We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Des Moines , Quality Assurance Senior Manager, Accounting, Auditing , Clive, Iowa

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