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Senior Operations Processor

Company: Wells Fargo
Location: Des Moines
Posted on: January 27, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking Senior Operations Processor in Cash Management - Special Handling as part of the Wholesale Lending Operations Division. Learn more about the career areas and lines of business at . This position is responsible for accounting activities that support the operational infrastructure, performance, and efficiency. In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal and external customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications:
    • 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
      • 2+ years accounting experience, accounts receivable or accounts payable
      • Experience with automatic payment processing
      • Wells Fargo Commercial Electronic Office (CEO) experience
      • Experience managing a pipeline of work from assignment to completion
      • Customer Service/Customer Contact experience (Inbound Calling, Outbound Calling, Email Contact)
      • Advanced Microsoft Excel experience (Pivot Tables, VLOOKUP)
      • Excellent verbal, written, and interpersonal communication skills
      • Good attention to detail and accuracy skills
      • Solid problem-solving skills
      • Strong research skills Job Expectations:
        • Hybrid schedule: requirement to be in the office 3 days a week, remote 2 days
        • Ability to work additional hours as needed Locations:
          • 1010 Thomas Edison Blvd. SW, Cedar Rapids IA
          • 801 Walnut St., Des Moines IA Position locations are listed above. Job posting may come down early due to volume of applicants.

            We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Des Moines , Senior Operations Processor, Accounting, Auditing , Des Moines, Iowa

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