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Customer Service - Part Time

Location: Clive
Posted on: February 25, 2021

Job Description:

Title: Call Center Representative - Customer Service, Part-Time



Adecco is assisting a local client in recruiting for a current Call Center Representative – Customer Service job in West Des Moines. This is for a long-term temporary opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with resolving customer requests. If you meet the qualifications listed below please Apply Now!



Responsibilities for this Call Center Representative - Customer Service job include:



• Receive/Place a high volume of inbound/outbound calls with varying degrees of questions or concerns


• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken


• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer


• Achieve productivity standards and goals set by the company while maintaining high level of customer service


• Refer unresolved customer issues to designated call center department or supervisor for further investigation



Qualifications:



• Associate?s degree or equivalent experience


• 1-3 years work experience


• Candidate must be able to sit for the majority of their shift


• Excellent verbal and written communication skills


• Make good decisions and resolve issues in a clear, calm, and diplomatic matter


• Computer literate - Proficient with Email and Microsoft Word


• Able to work in a team environment




We have openings available to work the schedules of Monday-Friday 3pm-7pm, with a Saturday or Sunday from 10a-4p totaling 20 hours weekly.



Pay for this position is $13.00/hr. This is a long-term temporary opportunity.

Keywords: , Des Moines , Customer Service - Part Time, Administration, Clerical , Clive, Iowa

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