Help Desk Specialist (Work at Home)

Company: Latest Jobs Today
Location: Powersville
Posted on: September 24, 2022

Job Description:

No experience required. Training is available. Full time and part time positions available.
We are looking for a customer service-oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as a vital part solving potential problems and providing customer support. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

Requirements
Willing to be trained
Proficiency in English
Working knowledge of MS Word and Outlook
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Work at home candidates come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields and more. If you are able to work independently with little or no supervision, we want to hear from you. This listing is one of multiple opportunities for which you will be considered. Please apply today.

Keywords: Latest Jobs Today, Des Moines , Help Desk Specialist (Work at Home), Administration, Clerical , Powersville, Iowa

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