Front Desk Receptionist/Afternoons and Evenings
Company: Renaissance Savery Hotel
Location: Des Moines
Posted on: May 24, 2023
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Job Description:
JOB DUTIES AND RESPONSIBILITIES
* Greets guests as they arrive, focusing on personal recognition in
a warm and authentic manner
* Reviews arrival list daily and assists in preparing and
assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer
questions accordingl1y or transfer as needed
* Responsible for issued bank - count bank at beginning and end of
shift.
* Ensure that all cash drops are done in accordance with proper
cash handling procedures and report all cash over/ shorts to
management
* Maintains front desk area to be clean and organized
* Assisting with lobby activation as needed
* Utilize proper procedures when handling guest PPI data
* Understands the key points to communicate for a Renaissance
Arrival experience
* Follows through and feels ownership of guest requests
* Resolves guest complaints in a professional and efficient
manner
* Actively participates in Front Desk upsell program
* Always retrieve necessary identification documents and form of
payment upon guest arrival
* Other duties as assigned
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
Experience:
* Hotel: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Required)
Work Location: In person
Keywords: Renaissance Savery Hotel, Des Moines , Front Desk Receptionist/Afternoons and Evenings, Administration, Clerical , Des Moines, Iowa
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