Front Desk Receptionist/Afternoons and Evenings

Company: Renaissance Savery Hotel
Location: Des Moines
Posted on: May 24, 2023

Job Description:

JOB DUTIES AND RESPONSIBILITIES


* Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

* Reviews arrival list daily and assists in preparing and assembling welcome amenities

* Escort VIPs to room and check them in prior to arrival

* Answer the telephone within three rings with a smile and answer questions accordingl1y or transfer as needed

* Responsible for issued bank - count bank at beginning and end of shift.

* Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

* Maintains front desk area to be clean and organized

* Assisting with lobby activation as needed

* Utilize proper procedures when handling guest PPI data

* Understands the key points to communicate for a Renaissance Arrival experience

* Follows through and feels ownership of guest requests

* Resolves guest complaints in a professional and efficient manner

* Actively participates in Front Desk upsell program

* Always retrieve necessary identification documents and form of payment upon guest arrival

* Other duties as assigned


Job Type: Full-time


Pay: From $16.00 per hour


Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee discount

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Schedule:

* 8 hour shift

* Day shift

* Evening shift




Experience:

* Hotel: 1 year (Preferred)


Shift availability:

* Day Shift (Preferred)

* Night Shift (Required)



Work Location: In person

Keywords: Renaissance Savery Hotel, Des Moines , Front Desk Receptionist/Afternoons and Evenings, Administration, Clerical , Des Moines, Iowa