Work Comp Administrative Assistant

Company: Iowa Orthopaedic Center PC
Location: Des Moines
Posted on: May 28, 2023

Job Description:

Do you crave work-life fulfillment? Iowa Ortho is looking for an approachable individual who is detail-oriented, works well with a team, and enjoys contributing to a positive overall patient experience. Iowa Ortho would not be a center of excellence without a dedicated, efficient, and collaborative work comp team. If you enjoy working to coordinate a smooth work-flow and being alongside a supportive team, this could be the right position for you!
SUMMARY
The Work Comp Admin Assistant (WCA) performs a wide variety of administrative functions and public services by assisting all work comp coordinators and clients as directed. The WCA will interact with patients, employers, insurance adjusters, case management nurses, internal/external physicians, and internal/external medical staff. The goal is to provide complete support and exceptional service to our clients and patients by coordinating the administrative requirements within each department at Iowa Ortho and consistently cultivating and maintaining the relationships that contributes to patient growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists all Work Comp Coordinators with their day to day tasks as needed
Operate our Polycom phone system to answer all incoming calls and make outbound calls
Answer phone calls, screen and route outside calls to correct extension.
Works closely with Work Comp online Portal to ensure client satisfaction and department growth.
Schedule workers' compensation appointments
Verify and register all new work comp patients while obtaining all necessary patient and billing information
Reschedule recheck appointments requested by assigned coordinator and notify coordinator once scheduled.
Index voicemail logs and route voicemails to the appropriate coordinator
Monitor the fax line(s) and route faxes to the correct coordinator or department
Assist with the investigation and follow-up on all incoming phone calls for workers' compensation patients. Make all appropriate documentation in the patient chart.
Update and modify contact information to ensure accuracy for the billing and other internal departments
Document phone calls and appropriate items in Next Gen case management system
Forward medical records when requested to case managers, employers and adjusters
Work with Client Services Coordinators in preparing IMEs.
Provide exceptional customer service to patients, employers and insurance companies calling on accounts
Exhibit complete professionalism in all duties performed as a coordinator
Communicate with physicians and staff as necessary, to provide concise information and process completion
Assist nurse case managers and insurance adjusters in coordinating patient care
Maintain OPT worklists, transferring OPT tasks to the WC worklist for the coordinators
Assist with Outpatient testing (OPT) tasks and scheduling both in-house and outside MRI, CT, and EMG.
Complete all work log tasking within the required parameters
Provide assistance to the billing department, as needed, to collect over due claims payment
All other duties as assigned
EDUCATION AND EXPERIENCE
Bachelor's Degree in business, social services or medical related field required
Combination Education and Experience may be considered
Previous experience in a workers' compensation setting preferred
One year of experience in a healthcare related field, medical terminology, or insurance billing required
KNOWLEDGE, SKILLS, AND ABILITIES
Excellent communication skills (both written and verbal)
Basic computer skills; Microsoft Office Suite (Excel, outlook, word, etc)
Ability to use appropriate English language skills, spelling, grammar, punctuation, etc
Able to handle high pressure situations with calm, resourcefulness and effectiveness
Demonstrated ability or experience of displaying a positive attitude and outlook
Ability to exemplify dependability to clients, staff and patients
PHYSICAL DEMANDS
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to speak clearly and hear the English language in order to communicate with patients, employers, case management nurses, physicians, and internal staff regarding approval, insurance denials, treatment plans, and patient status reports without the use of translation.
Ability to walk over 200 feet multiple times throughout the day
The ability to hear and receive instructions from physicians regarding the treatment plan, and patient status reports and to communicate this information to the various appropriate workers' compensation individuals
Use of hands, fingers, and sense of feeling in order to keyboard at a computer terminal
Ability to sit up to eight hours at a computer terminal
Visual abilities in order to work at a computer terminal
PI217000497Apply HerePDN-993554c4-1ee1-4999-886a-bbea4a62d588

Keywords: Iowa Orthopaedic Center PC, Des Moines , Work Comp Administrative Assistant, Administration, Clerical , Des Moines, Iowa