Front Desk Receptionist - Clinic

Company: Iowa Orthopaedic Center PC
Location: Johnston
Posted on: May 28, 2023

Job Description:

Do you have a passion for patient care? Do you crave face-to-face interactions? Iowa Ortho is looking for an approachable individual who enjoys making a positive impact on overall patient experience. Our Patient Experience Specialist explores a variety of tasks for ease of check in and check out experiences. Iowa Ortho would not be a center of excellence without a friendly, efficient, and collaborative front desk team. If you enjoy helping others and orchestrating a smooth clinic workflow this position could be right for you!
*Iowa Ortho is looking to staff our Johnston and Des Moines clinic locations!*
Please note to be successful in this position, you must have access to reliable transportation to travel between our seven clinics locations, as staffing is needed.
SUMMARY
Our Patient Experience Specialist is tasked with opening clinic lobbies, and ensuring the front office space is welcoming to onsite guests. Our front desk team filter communications throughout the entire clinic working closely with other departments to create a seamless patient experience. This role is fast-paced, action oriented, and technology driven.
*Please note our first point of contact may be email, please check your spam/junk folder*
***$3000 sign on bonus***
DUTIES AND RESPONSIBILITIES
* Open the reception area in a timely manner and monitor lobby activities taking action as needed.
* Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
* Answer telephone, schedule appointments in computer, greet and direct patients, salespeople and visitors.
* Accept changes to the front desk procedure with an open mind and a positive attitude.
* Prepare patient charts for clinics by reviewing for any updates as needed.
* Review Add-On Appointment Report and prepare Clinic Charts as needed.
* Assist patients with all technology required to check in or update their personal information.
* Enter and update information in NextGen from documentation as required.
* Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances. Coordinate payment arrangements by helping the patient contact the Financial Counselor.
* Screen MRI patients as needed.
* Check-Out Patients by collecting co-pays, processing In-House Physician Orders and scheduling follow up appointments and internal referrals as needed.
* Balance Daily Clinic Receipts with NextGen Batch Report
* Perform front office duties efficiently and correctly, and assist with other duties as assigned. EDUCATION AND EXPERIENCE
Two year degree with prior face to face customer service experience - or - Four year degree in healthcare or health related field
Basic understanding of health insurance necessary
Prior experience in a medical office is preferred
Ability to add, subtract, multiple and figure percentages on a calculator
Respond to requests from other departments in a timely, positive and pleasant manner
Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
Demonstrate willingness to accept new responsibilities
Excellent communication skills
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to add, subtract, multiple and figure percentages on a calculator
Respond to requests from other departments in a timely, positive and pleasant manner
Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
Demonstrate willingness to accept new responsibilities
Excellent communication skills
WORKING CONDITION AND CRITICAL PHYSICAL DEMANDS
The ability to speak articulately and spell correctly
The ability to stand and/or walk up to eight hours a day
Lift up to 25 pounds, bend, stoop, twist
Ability to push wheelchair patients to and from the lobby area
Fingering skills required in use of computer terminal up to eight hours a day
Use of hands and fingers required for typing
Ability to see in order to recognize patient needs
Talking and listening abilities to give clear instructions and communications to patients
Ability to coordinate staff during a patient care emergency in the lobby
PI215198295Apply HerePDN-99213744-5e6c-4d68-ad1c-5dc189b76e42

Keywords: Iowa Orthopaedic Center PC, Des Moines , Front Desk Receptionist - Clinic, Administration, Clerical , Johnston, Iowa