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Technical Writer 3

Company: Wells Fargo
Location: Des Moines
Posted on: October 14, 2020

Job Description:

Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses. Wells Fargo Commercial Capital (WFCC) combines Wholesale's secured lending businesses including Commercial Distribution Finance (CDF), Corporate Trust Services (CTS), Wells Fargo Capital Finance (WFCF) and Wells Fargo Equipment Finance (WFEF). This consolidated group of businesses helps customers leverage their company's assets into flexible financing solutions. WFCC is a leading contributor to Wholesales revenue, assets, and net income. This position is within Wells Fargo Commercial Capital (WFCC) and reports to a Business Support Manager within the Chief Operating Office. This position will be primarily responsible for the ongoing maintenance and management of various WFCC business procedures, reference content and documentation housed on a centralized content management system. In addition, will write and edit new task level documentation and facilitate the periodic review process with content owners. Develops, analyzes and recommends procedure changes based on business line processes, policy changes and identified gaps. The candidate will be responsible for collaborating with lines of business, risk management and business partners, to ensure compliance with actual processes, policies and regulatory requirements. Other responsibilities for this position include: - Coordinate periodic Line of Business (LOB) review of existing procedures - Oversee on-boarding of procedures to OpenText Content Management System - Evaluate the adequacy and effectiveness of new procedure content or procedure changes - Provide business support for questions and research that may be needed - Coordinate production of periodic reports for management - Publish and communicate procedural content changes - Remain current with Wells Fargo brand standards and communication standards Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Required Qualifications - 3+ years of technical documentation and publication experience demonstrated through work or military experience Desired Qualifications - Intermediate Microsoft Office skills - Excellent verbal, written, and interpersonal communication skills - Ability to articulate complex concepts in a clear manner Other Desired Qualifications - Financial services experience - Experience with OpenText Content Management platform or other content management systems - Ability to manage multiple priorities, demonstrate flexibility and implement change - Ability to mentor managed resources or others on the team and to act as lead on assigned projects for the team - Excellent attention to detail and organizational skills - Ability to work with procedures by writing, editing, and formating - Tenacity to drive for results - Experience with HTML - Ability to influence and interface with all levels of WFCC - Works well both independently and within a team environment - BA in English or Communications preferred Street Address NC-Charlotte: 301 S College St - Charlotte, NC MN-Minneapolis: 600 S 4th St - Minneapolis, MN IA-Des Moines: 800 Walnut St - Des Moines, IA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Recommended skills Documentation Financial Services Management Finance Regulatory Compliance Research

Keywords: Wells Fargo, Des Moines , Technical Writer 3, Advertising , Des Moines, Iowa

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