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Infrastructure Support Engineer

Company: Wells Fargo
Location: Des Moines
Posted on: September 10, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of Americas diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the companys customer and employee experience, business and risk management transformation, and growth agenda.

Endpoint Engineering and Mobility Services (EEMS) is the sub organization within the larger End User & Collaboration Services (EUCS) organization. EEMS consists of the teams responsible for various endpoint engineering (PC desktops, mobile devices, virtual devices, servers, etc.) support escalation, automation and Enterprise Lifecycle. The multiple teams that represent EEMS create, develop, and support the bank's Next generation operating systems. We look to not only change the way both software and hardware is managed at Wells Fargo but strive to provide our Team Members with an exceptional Technology Experience. We engineer the platforms, tools and the banks desktop support infrastructure to empower our field services & help desk support organization; we take on technical escalation support and product consultation for all products and services coming out of EEMS; we utilize Enterprise Lifecycle to manage and govern end points in an effort to deliver significant value to Wells Fargo; we utilize technology to automate manual processes and to build a framework that leads to improved consistency, speed, and reliability; our Mobility team continues to expand platforms on the go; and our User Experience teams look to define, measure and manage how our Wells Fargo interacts with technology at work.

Provides technical consultation and support associated with operating systems, servers, and tools developed within EUCS. Provides complex analysis of systems software and hardware requirements to determine operating systems specifications and customizations. May design sub systems and system integrations. Provides the strategy and design to build a utility for systems programming tasks required for installations, configurations, upgrades and testing. Develops new documentation, participates in the development of departmental technical procedures and designs user support guides. Consults with management and recommends process and procedure improvements. As an escalation point for operating system support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.Required Qualifications


  • 5+ years of systems analysis experience
  • 5+ years of systems programming experience
  • 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology


    Desired Qualifications


    • Expert knowledge and understanding of technologies related to infrastructure engineering
    • Ability to identify, report, and solution problems in new and existing software in a team environment
    • Ability to identify and correct system capacity issues
    • Ability to help remediate tough technical support issues
    • In-depth technical solution knowledge, including installation, configuration, performance tuning, and problem solving


      Other Desired Qualifications


      • 5+ years working experience within desktop, server & general IT infrastructure support.
      • 5+ years experience managing and supporting IIS Web servers and MS SQL database servers
      • Experience analyzing, isolating, and resolving complex application and database issues that are impacting customers
      • Experience analyzing and tuning TSQL queries, stored procedures, and managing job scheduling.
      • In person & virtual support experience with solid interpersonal skills.
      • Extensive experience with troubleshooting desktop and server operating systems and software issues.
      • Working experience troubleshooting browser issues and web based applications.
      • Demonstrated ability to accurately and quickly break down complex technology and segregate areas for further root cause analysis.
      • Experience working with VMware and/or Citrix products.
      • Working knowledge of GPO and active directory.
      • Extensive server support experience with focus in Microsoft IIS & Microsoft SQL servers
      • Demonstrated ability to read, write and create Powershell scripting and/or programming experience
      • Able to communicate effectively with technical peers and senior level management.
      • Experience working in an on call environment that may need immediate response 24x7.
      • Extremely responsive in a fast paced virtual team environment where electronic communications and updates are critical.
      • Strong customer service, time management and public speaking skills.
      • Comfortable taking lead in high stress and highly visible events and conference calls.
      • Available to work flexible work hours, US evening hours, on call and as production or projects warrant
      • Internal knowledge of Wells Fargo systems of record for assets and compliance monitoring a plus
      • Experience supporting an enterprise-level environment using AGILE practices and SDLC compliant processes.
      • Ability to interact effectively at varying levels of the business and technical organizations; including management
      • Excellent verbal, written, and interpersonal communication skills


        Street AddressIA-Des Moines: 1 HOME CAMPUS - DES MOINES, IA

        MN-Saint Louis Park: 300 Highway 169 S - Saint Louis Park, MN

        CA-Concord: 1755 Grant Street - Concord, CA

        NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.

        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Des Moines , Infrastructure Support Engineer, Engineering , Des Moines, Iowa

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