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Network Engineer IV (Contract to Hire)

Company: CO-OP Financial Services
Location: Des Moines
Posted on: October 17, 2020

Job Description:

The Opportunity We are seeking a talented Network Engineer IV --to assist with--the day-to-day--operations of the network infrastructure that supports products and solutions to our Clients.--Working with Development, Product, Production Support, and Engineering teams, the candidate will maintain, support, and optimize network infrastructure services to provide resiliency, stability, security, and meet the requirements of the business. What You Can Look Forward to Overnight Shift: 6:00 pm - 3:00 am CST/4:00 pm - 1:00 am PST As part of the Network Operations team, this position?s primary responsibilities include the support and ongoing maintenance of the network infrastructure to ensure stability, resiliency, security, and services to our clients. This position will involve working and resolving service requests, incidents, problem tasks, and changes related to the CO-OP Network Infrastructure following ITIL best practices. The ideal candidate will lead major network device hardware and software upgrades, vulnerability remediation, and incident/alert response in support of maintaining the security posture of our products and for compliance requirements. Engage in operational run activities such as standardization initiatives, routine compliance tasks, patch management, capacity planning, SSL certificate management, and network monitoring enhancements. Support of enterprise collaboration tools such as events/meetings, corporate chat tool, and webinars. Administration and support of the corporate WIFI network and VPN at multiple sites. Liaise with other departments and vendors in the maintenance and support of the corporate and contact center phone systems. Monitor and support corporate and client telecom circuits, working with various carriers and vendors on incident resolution and optimization. Collaborate with Network Engineering team on operational readiness tasks as projects transition from build to run. Engage in triage/incident bridge calls and perform active troubleshooting to assist with resolution. Participate in regular Sunday morning maintenance windows and after hour support calls. Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments. Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks. Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. What You?ll Need to Succeed BS in Computer Science / Computer Information Systems or equivalent degree, or equivalent experience can be substituted for degree. 10+ years? experience with routers, firewalls, switches, load balancers, and other network related equipment. 10+ years? experience with network monitoring and centralized management tools and software required. CCNA, CCNP, or CCIE Security+ certifications or equivalent experience required. Expert knowledge and experience supporting and maintaining LAN/WAN infrastructure in a large complex multi-datacenter environment servicing financial data and applications. Expert knowledge supporting and managing complex firewall security policies within a PCI compliant environment. Knowledge of financial networks, extensive firewall knowledge and transaction processing systems is preferred. Advanced experience configuring and maintaining Cisco routing/switching, various Firewall platform vendors, F5 Load Balancing and Web Application Firewalls. Possess an intermediate technical understanding of Cisco voice technology, terminology, and concepts to support and troubleshoot voice related problems within a multi-Contact Center environment. Working knowledge of cloud computing and IaaS. Advanced analytical, design and problem-solving skills at multi-product/multi-environment level to troubleshoot system defects and mitigate the issues they cause. Expert skills in research and analysis, project planning and implementation. Understanding and awareness of business issues as they impact overall project plans. Excellent verbal and written communications skills, with an ability to express and document complex technical concepts in business terms. Person must be able to communicate effectively verbally and in writing with technical staff, non-technical staff, and end-users. Excellent team-oriented interpersonal and communication skills and ability to work effectively in a cross-functional team environment. Expert understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives. Participate in leading and defining best of class security practices for enterprise LAN/WAN networks providing high-volume financial services transactions. Deploy solutions to conform to current and future Security certifications (PCI, NCUA) and CO-OP policy standards. Develop and maintain operational documents, guidelines and procedures in support of CO-OP?s Best Practices. Performance tuning, and crash dump analysis; analyze the root cause of incidents. Create in-depth documentation of network environment, processes and system configuration. Regular and reliable attendance. Drive Continual Service Improvement. Why Join CO-OP? CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected.--We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP?s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver. With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech. The Perks Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. Great Work/Life Benefits ? Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays. Health benefits ? medical, dental, & vision plus wellness programs and gym reimbursements. 401K with generous company match. Tuition reimbursement.

Keywords: CO-OP Financial Services, Des Moines , Network Engineer IV (Contract to Hire), Engineering , Des Moines, Iowa

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