Senior Tech Support Engineer Remote
Company: VirtualVocations
Location: Des Moines
Posted on: September 1, 2024
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Job Description:
A company is looking for a Senior Technical Support Engineer -
Remote in the United States
Key Responsibilities:
Learning and gaining experience in APIs and cyber security,
including the OWASP API Security Top 10
Triaging and resolving customer support cases for worldwide
enterprise customers
Ensuring customer success and maintaining high customer
satisfaction
Required Qualifications:
8 years of relevant experience supporting software products
Knowledge in Linux, SQL, containers (Docker and Kubernetes), cloud
platforms, and APIs
Customer-focused mindset and responsiveness
Ability to communicate professionally and technically with
customers and internal stakeholders
Willingness to work on-call shifts when required
Keywords: VirtualVocations, Des Moines , Senior Tech Support Engineer Remote, Engineering , Des Moines, Iowa
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