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Director, Student Account Services

Company: Drake University
Location: Des Moines
Posted on: December 4, 2019

Job Description:

Title: Director, Student Account Services - ****** Description: Drake University is seeking an experienced individual to manage the daily operations of the Student Account Service and Cashier offices. Reporting directly to the Controller, the Director of Student Account Services will lead the Student Account Services team in assessment, billing, and payment collection of tuition and related educational fees while maintaining the integrity of the University's student account receivables subledger. This position is also responsible for maintaining accuracy and compliance with University, federal, and state regulations and guidelines, including but not limited to FERPA, Title IV, and IRS required filings such as the 1098T and 1042s. The successful candidate will have the ability to promote and support a highly collaborative and engaged service-oriented culture, work collaboratively with others, and understand complex accounting and payment processing systems. Higher education experience is preferred. Duties: FunctionPercentDescription 0135%Directs operations of Student Account Services, including assessment, billing, and collection of tuition and related educational fees. Ensures accuracy of student account receivable records. Oversees collections of outstanding student account receivable and loan balances, including student contacts, internal payment plans, and collection agency placements. Regularly corresponds with customers regarding student accounts and seeks to promote financial literacy. 0225%Directs operations of Cashier's office, including receipt and processing of student payments, campus departmental deposits, electronic payments and wire transfers, and rent payments. Ensures acceptable cash controls and cash handling policies and procedures. Manages the University's merchant services and assists with monitoring of related PCI compliance requirements. 0310%Manages Student Account Service and Cashier staff. Promotes a culture of exceptional customer service, assuring the highest quality service to all customers. Hire, supervise, develop, and set performance standards for staff. 0410%Reconciles assigned account balances and verify propriety of postings and classifications. Verifies selected accounts are in balance and completes financial entries for update to the general ledger. Researches and corrects account discrepancies. Analyzes financial data and prepares various reports for senior management. Assists with annual audit work papers. 0510%Fosters relationships across campus to enhance collaboration of system integrations, operational improvements, and other campus-wide initiatives. Provides support for software products used within or integrated with the Student Accounts Service and Cashier offices. Serves as system administrator for Banner AR and TouchNet. Assists in the testing of system enhancements and improvements. Troubleshoots and researches system issues. 0610%Establishes and administers policies and procedures to ensure compliance with University, federal and state regulations and guidelines. Responsible for generation of annual 1098-T, 1042 tax statements, and other relevant compliance reporting. 070%Perform other duties as assigned. Qualifications: Bachelor's degree in business administration, management, accounting or related field preferred. Higher Education experience preferred. Must have ability to establish and maintain effective working relationships; communicate effectively; and supervise with proven ability to direct administrative and support activities and staff. Date Available: 10/21/2019 Required Documents Message: Cover Letter, Resume/CV

Keywords: Drake University, Des Moines , Director, Student Account Services, Executive , Des Moines, Iowa

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