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Personal Lending Group Business Control Leader (Operational Risk Manager 5)

Company: Wells Fargo Bank
Location: Des Moines
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We------ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The RoleThe Personal Lending Group Control Manager is the responsible risk management leader for the Education Financial Services and Personal Lines and Loans businesses. The Control Manager is a member of the senior leadership team for these businesses and is accountable for the oversight of all front line risk activities across all risk types except for credit risk. The Control Manager is accountable to the SBPLG Control Leader for ensuring the businesses consistently implement the front line risk programs, which include consistent implementation of regulatory and corporate risk programs. The Control Manager proactively provides aggregated views of risk across the business and counsels business leadership on risks, issues, remediation, and regulatory interactions. This manager also must foster a collaborative environment that ensures timely communication and strong cooperation between the front line organization and independent risk management under Corporate Risk.Specific responsibilities include:

  • Identify, assess and mitigate risks across all risk types except credit risk, in coordination with the supported businesses and assurance activities consistent with the risk management framework and policies established by Independent Risk Management (IRM).
  • Design, implement, operate and monitor front line controls across consumer originations business processes, consistent with policies established by IRM.
  • Develop and implement mitigation strategies to address known gaps and deficiencies in an effective and timely manner.
  • Ensure LOBs planned activities are consistent with the Enterprise Risk frameworks, policies, and programs and risk appetite framework; and to ensure they are well-calibrated and integrated within the line of business.
  • Ensure business is appropriately staffed with capacity and skills to properly manage the risk.
  • Escalate concerns and issues to Senior Leadership, Independent Risk Management, Management Committees and the Board as appropriate.
  • Manage relationships and foster a team orientation with business leaders, independent risk management, legal, audit and multiple regulators.
  • Build a high performing risk management and controls organization and ensure proper staffing and expertise exists at the line of business level and build capabilities, processes and teams that meet heightened risk management expectations.The successful candidate will work closely with other leaders across Personal Lending Group, SBPLG Control, and the company in the development and execution of company risk management strategies. Accordingly, critical success factors will include the ability to develop partnerships with many business and functional areas, provide insight into the economic climate and related market developments and identify trends which may present opportunities or reflect gaps in the Company------s risk management execution/direction.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Location: Minneapolis, MN and Phoenix, AZ are strongly preferred; may also consider Charlotte, NC; Des Moines, IA; Sioux Falls, SD

      Required Qualifications
      • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both
      • 7+ years of management experience

        Desired Qualifications
        • Advanced Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills
        • Strong analytical skills with high attention to detail and accuracy
        • Ability to articulate complex concepts in a clear manner

          Other Desired Qualifications
          • Understanding of best-practice risk management techniques across financial services industry, preferably student and personal lending products.
          • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced.
          • Deep technical understanding of student and personal lending business operations, processes, products, and customer interactions and where they manifest risk.
          • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business.
          • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with business/customer processes.
          • Deep understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.
          • Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.
          • Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate.
          • Proven ability to build and lead high performing control risk management teams in a matrixed environment, ensure proper staffing and expertise exists and can coach and enable others in risk management and risk ownership.
          • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
          • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale

            Job Expectations
            • Ability to travel up to 20% of the time

              Disclaimer

              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Des Moines , Personal Lending Group Business Control Leader (Operational Risk Manager 5), Executive , Des Moines, Iowa

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