Company: Kinseth Hospitality Corp
Posted on: February 25, 2021
Catering Manager needed at the Holiday Inn in Urbandale, Iowa.
Professionally sells the products and services of the hotel,
banquet, and restaurant. Responsible for coordination of
conventions, meetings, and banquet business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Makes solicitation and service calls in person, through
mail/email, and by telephone on assigned accounts to promote and
sell hotel and restaurant facility space and services.
- Makes outside solicitation calls to potential new accounts.
- Responds to inquiries from customers, prospects, other hotels
and the corporate office.
- Prepare proposals and confirmations for group bookings,
conducts tours of the property with prospective customers.
- Assists customers with menu selection and meeting room set up,
provides for receipt and storage of customer material, and makes
referrals for outside products and services.
- Follows company credit and deposit policies when booking
- Informs other departments of upcoming events to ensure proper
planning throughout the property, distributes BEOs, schedules
pre-function meetings with customers and hotel staff, and tracks
and follows up as required.
- Prepares banquet checks and obtains customer's signature and
other information needed for billing process at conclusion of
- Maintains and uses the accounts tracing system/database and
customer account files to generate future business.
- Prepares sales and post-event reports and records sales calls
- Monitors guest satisfaction through follow-up surveys, thank
you cards and calls.
- Participates in industry and civic organizations to promote
- Tracks activities of the competition and the market and the
hotel's position in the market.
- Participates in sales department meetings.
- Plans and participates in sales blitzes.
- Participates in the development and implementation of marketing
plans and action plans, gives input to the development of special
promotions or packages, and develops ideas to build occupancy.
- Meets and/or exceeds individual quantitative revenue and
production goals set forth by the General Manager and Director of
KHC POLICIES: Responsible for following all KHC policies and
procedures as set forth in the KHC handbook and property specific
guidelines/standards. These policies include dress code, safety and
performance standards. Employees must also maintain a professional
image and report to work as scheduled.
SUPERVISORY RESPONSIBILITIES: Participation in the Manager on Duty
(MOD) program. Actively directs tasks of all banquet and catering
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent
from a two-year college or technical school; or one to two years
related experience and/or training; or equivalent combination of
education and experience.
LANGUAGE SKILLS: Ability to read, analyze and interpret general
accounting reports, policies & procedures, and instructions.
Ability to read and implement safety policies & procedures. Ability
to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to
complaints or inquiries from groups of managers, customers,
employees and general public. Ability to communicate clearly in
person, by telephone and in writing.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
REASONING ABILITY: Ability to define problems, collects data,
establish facts, and draw valid conclusions. Ability to interpret
an extensive variety of instructions in mathematical, formula or
procedural form and deal with several abstract variables.
CERTIFICATES, LICENSES, REGISTRATIONS: Must have valid driver's
license and proof of insurability.
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. All
employees must follow proper safety precautions at all times to
While performing the duties of this job, the employee is regularly
required to stand; use hands to handle, grasp or type; and talk or
hear. The employee frequently is required to walk and reach with
hands and arms. The employee is occasionally required to sit; climb
or balance; stoop, kneel, crouch, bend or twist; smell; and to
push, pull or lift over 10 pounds. The employee must occasionally
lift and/or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision,
peripheral vision, depth perception, and ability to adjust
WORK ENVIRONMENT: The work environment described here are
representative of those an employee encounters while performing the
essential functions of this job. All employees must follow proper
safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is
occasionally exposed to fumes or airborne particles and various
types of driving conditions. The noise level in the work
environment is usually moderate.
ACCOMODATION: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm,
effective manner. This includes upset guests, fire, tornado, armed
robbery and assault, bomb threats and accidents.
Click apply now to email your resume to Greg Fontanini!
Keywords: Kinseth Hospitality Corp, Des Moines , Catering Manager, Executive , Urbandale, Iowa
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