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Senior Manager - Operations Management

Company: Marsh and McLennan
Location: Urbandale
Posted on: April 10, 2021

Job Description:

Mercer Operations & Technology is a global consulting leader in talent, health, retirement and investments. We help clients around the world advance the health, wealth, and performance of their most vital asset - their people. We are seeking a Senior Manager - Operations Management based in the Urbandale, IA office.Senior Manager - Operations Management What can you expect?

  • Work with business, functions and others to execute work at a strategic and tactical level, oversee operational work streams and resolve escalated issues as required to ensure timely and strategic delivery
  • Develop and manage a tenured and experienced team to adapt to changing strategic direction and/or changing resource allocation needs or developments
  • Apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement
  • Manage shared resources including, but not limited to, training, communication, process, business analysts, and project managers to correspond with project demands and business priorities What is in it for you?
    • Applying your management skills to meet the evolving needs of our colleagues and clients
    • Opportunity to engage across Mercer businesses to understand and deliver the whole firm
    • World-class training opportunities for personal and career development
    • Competitive pay, generous benefits, employer matching and contribution to 401k
    • Generous paid time off, sick time, volunteer day per year and company paid holidays We will count on you to:
      • Plan and oversee strategic, operational, and administrative programs, projects, and/or services within the designated functional area of focus
      • Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures
      • Establish and implement team goals, objectives, strategic plans, policies, and operating procedures
      • Monitor and evaluate programmatic and operational effectiveness, and effect changes required for improvement
      • Lead a group of experienced, professional managers and individual contributors, providing them with guidance to achieve results
      • Ensure delivery of KPIs/targets including day to day service levels, customer experience, quality measures and compliance measures
      • Develop, coach and mentor staff to optimize their skills and to support career and performance growth
      • Develop and execute a portfolio of process improvement projects to improve efficiency, quality and productivity What you need to have:
        • 7 - 10 years' experience in health benefits or voluntary benefits administration
        • Proven record of successful service delivery and continuous improvement
        • Operations management experience in a multi-cultural and multi-site environment
        • Extensive experience leading and developing people /teams
        • Strong analytical, evaluative, problem solving and objective critical thinking skills
        • Ability to effectively communicate with a wide range of individuals at all levels What makes you stand out?
          • University Degree, e.g. BA, MA, MBA
          • Lean Six Sigma training or certification Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter . Marsh McLennan offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: . Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: Marsh and McLennan, Des Moines , Senior Manager - Operations Management, Executive , Urbandale, Iowa

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