2nd Assistant Manager
Posted on: November 22, 2021
Job Title: Second Assistant Manager FLSA: Non-Exempt Department:
Grocery Revision Date: 05/2018 General Function: Provides prompt,
efficient and friendly customer service. Monitors and maintains the
sales floor operations and the technology necessary to do so.
Successfully handles customer/employee relations. Reporting
Relations: Accountable and Reports to: Store Director; Assistant
Director; Store Operations, Perishables, Health Wellness Home;
Managers of Store Operations, Perishables, Health Wellness Home;
Assistant Managers; Direct Reports: All positions except those
listed above and department heads Primary Duties and
Responsibilities: 1. Maintains a positive attitude; creates an
atmosphere of friendliness and fun through flexibility and
teamwork. Generates a friendly atmosphere by encouraging employees
to greet and speak to customers; providing prompt, courteous, and
efficient service to customers and sets a good example. 2. Monitors
and maintains the sales floor operations and the technology
necessary for the successful handling of customers. 3. Provides
prompt, efficient and friendly customer service by exhibiting
caring, concern and patience in all customer interactions and
treating customers as the most important people in the store. 4.
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store. 5. Makes an effort to learn customers'
names and to address them by name whenever possible. 6. Assists
customers by: (examples include) * escorting them to the products
they're looking for * securing products that are out of reach *
loading or unloading heavy items * making note of and passing along
customer suggestions or requests * performing other tasks in every
way possible to enhance the shopping experience. 7. Answers the
telephone promptly and provides friendly, helpful service to
customers who call. 8. Trains workers in store policies, department
procedures, and job duties. 9. Ensures proper customer service
throughout the store and addresses specific customer issues. 10.
Exercises and ensures cleanliness, sanitation, maintenance of
equipment, and appearance of the entire store and property. 11.
Learns to formulate pricing philosophies or merchandising following
guidelines established by the Store Director. 12. Orders
merchandise (new product, promotional, seasonal, or to replenish
merchandise on hand), verifies delivery of merchandise, ensures
quality, compares record with merchandise ordered, and reports
discrepancies. 13. Recruits and interviews job applicants to
recommend or determine employment. 14. Ensures compliance of
employees with established policy/law, security, sales, and record
keeping procedures and practices. 15. Approves checks written for
cash or payment of merchandise purchased. 16. Coordinates backroom
facilities and equipment; recommends changes in allocation of
space. 17. Distributes money to cash registers as needed;
responsible for cash accountability of cash registers and safe. 18.
Inspects merchandise to ensure it is correctly priced and
displayed; corrects mispriced items in the computer. 19. Maintains
strict adherence to department and company guidelines related to
personal hygiene and dress. 20. Adheres to company policies and
individual store guidelines. 21. Reports to work when scheduled and
on time. Secondary Duties and Responsibilities: 1. Determines the
motivational needs of employees and provides the appropriate
environment. 2. Suggests improvements in work methods and
procedures by observing and listening to employees/customers. 3.
Prepares sketches or floor plans of proposed displays. Develops
layout, selects theme, colors, and props, and requisitions
materials. Oversees and participates in construction of displays.
4. Participates in continuing education through reviewing articles
in trade publications. 5. Recommends cost reduction programs. 6.
Makes corrections, additions or deletions to employee's schedules.
7. Sells merchandise to company employees, customers or issues
merchandise upon requisition by authorized personnel (inter-store
transfers). Handles cash registers. 8. Resets new and current items
in aisles. 9. Performs other job related duties and special
projects as required. Supervisory Responsibilities: Instructing,
assigning work, reviewing work, planning the work of others,
maintaining standards, allocating personnel, and coordinating the
activities of others. Selects new employees and acts on employee
problems. Has the authority to recommend and approve employee
transfers, promotions, discipline, discharge, and salary
adjustments. Education and Experience: High School or equivalent
experience of 1 year of similar or related work. Physical
Requirements: -- Must be able to physically perform medium work:
exerting up to 50 pounds of force occasionally and 20 pounds of
force frequently, and 10 pounds of force constantly to move
objects. -- Visual requirements include vision from less than 20
inches to more than 20 feet with or without correction, depth
perception, color vision, and field of vision. -- Must be able to
perform the following physical activities: Climbing, balancing,
stooping, kneeling, reaching, standing, walking, pulling, lifting,
grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: * Must
have the ability to solve practical problems; variety of variables
with limited standardization; interpret instructions. * Ability to
do arithmetic calculations involving fractions, decimals, and
percentages. * Possess the ability to interview to obtain basic
information; guide people to provide basic direction; follow
technical manuals and have increased contact with people. Working
Conditions: This position is exposed to dust, noise, and
temperature extremes. There are possible equipment movement
hazards; electrical shock, and exposure to chemicals and solvents.
This is a fast paced work environment. Equipment Used to Perform
Job: Pallet jack, box cutter, cash registers, knives, trash
compactor, cardboard baler, fork lift, computer, calculator,
telephone, FAX machine, two wheeler, register computer, delivery
vehicle. Contacts: Has daily contact with customers, fellow
employees, suppliers/vendors, and the general public. Occasional
contact with federal or state regulatory agencies regarding
inspections. Confidentiality: Has access to confidential
information which may include pricing, sales reports, and profit
and loss reports.
Keywords: Hy-Vee, Des Moines , 2nd Assistant Manager, Executive , Altoona, Iowa
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