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Associate Operations Manager

Company: Dejana Industries Inc
Location: Des Moines
Posted on: January 15, 2022

Job Description:

ORGANIZATIONAL RELATIONSHIPS:Reports To: Operations Manager/Regional Director of Operations Supervises: Route Managers, Salt Drivers, Service Partners PURPOSE:Supervise the work of multiple employees with diverse skill sets and ensure that they meet Tovar Snow Professionals' high standard of snow removal and ice control. This position also maintains production standards that support our promise of "heroic customer service" and ensures gross margin goals.SKILLS/QUALIFICATIONS: An Assistant Operations Manager must be a team player with a positive attitude and have an entrepreneurial mindset. Additional Requirements include: Working knowledge of Microsoft Office Suite/SalesforceAbility and willingness to work prolonged hours during the snow season REQUIREMENTS:Bachelor's degree preferredCDL Class B Minimum preferredMinimum 1-year experience as a Route or Walk Manager or similar position RESPONSIBILTIES: FALL: Full Recruitment of Field Employees and Service Partner Train Route Managers and Service Partners Ensure employees complete training and comply with all company safety policies Complete required training and attend training for direct reportsConduct Pre-Season site visitsSet up routes to maximize quality and productivity WINTER: Control Labor, Chemical, Equipment and Service Partner ExpensesCoordinates with Resource Department for essential repairs Validate and Approve timecards for employeesAlways maintain safe work practices Report all accidents/injuries following proper proceduresComplete incident reports withing set time frames Work with Accounts Payable Leads to validate, audit, and approve Service Partner invoices based on GPSAssist Operation Managers with customer Post Event BillingRespond to customers and ensure Route Managers address customers' issues Support, promote, and utilize the Tovar Way Fundamentals in interactions with employees, customers, and Service Partnersin conjunction with TSP's mission statement , create a branch/route atmosphere and culture that supports "Heroic Customer service".Maintain an environment that complies with company policies and federal, state, and local laws or regulations. SPRING: Identify and schedule site repairsAssist with Equipment return Schedule satellite, equipment, and chemical teardownManage site clean-up with customersConduct Post Season Reviews with customers PHYSICAL REQUIREMENTS: Must be able to legally drive and for extended periods of time Must be able to sit , stand, reach, lift, grasp, carry, push, and pull up to 50 plus poundsWork in a wide array of weather conditions with exposure to the outside elements Will be required at times to perform other duties as requested, directed, or assigned.This position is a hybrid role. Work remote, however will visit clients and vendors at their locations.


Keywords: Dejana Industries Inc, Des Moines , Associate Operations Manager, Executive , Des Moines, Iowa

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