Senior Manager, Strategy & Operations
Company: TTEC
Location: Des Moines
Posted on: June 24, 2022
Job Description:
The world has changed. Disruptive technologies, social media,
more demanding customers, and an interconnected global economy have
altered the face of business forever. -To compete, companies must
integrate digital technologies into all areas of their business.
-TTEC Digital helps the best companies on the planet reinvent their
businesses to drive competitive differentiation through the
adoption of digital transformation.Our Digital Transformation
Consultants focus on enterprise transformational projects that help
our clients navigate their journey of transformation, driving
business outcomes, creating industry-leading customer experiences
and maximizing the value of technology investments. -Our Business
Transformation team supports public and private sector clients at
scale, optimizing and automating key processes along the way. TTEC
Digital Transformation Consultants advise their clients on the best
Cloud solutions that suit their specific business needs and help
them to implement those solutions to their fullest effect. -This is
a telecommuting opportunity with limited travel requirements
post-covid.What you'll be doing:
- Program Delivery & Account Management (80%)
- Hands on delivery of Business Transformation engagements
focused on Cloud migrations of Genesys, Amazon, Cisco & Microsoft
technology solutions that face global customer experience and
contact center operations. -
- The bridge between all the business and technical solutions
components; understand the needs of customers, the business and IT
stakeholders -
- Experience working in highly collaborative, complex
environments to solve business process, strategic, tactical, and
technical problems real-time. -
- Accountable for engagements including quality of delivery,
project profitability and people management.
- Represent TTEC Digital Consulting at senior levels in
relationships with assigned accounts to be a trusted advisor and
expert to the client. Guide the account growth strategy
- Experience managing and presenting to clients; able to develop
client-ready presentations with minimal oversight.
- Achieve a personal utilization target of 50-75%
- IP and Business Development (20%)
- Develop solution frameworks, methodologies, proposals, and
pricing in support of digital consulting engagements - experience
with contact center telephony configuration and implementation
required (Genesys, Amazon, Cisco, Microsoft)
- Identify and cultivate business opportunities, respond to
customer requirements, and help craft insightful, high-quality
solutions to solve complex business challenges -
- Identify professional services firms, technology companies and
digital agencies to partner with whose offerings complement TTEC
Digital's solutions for the benefit of the customer
- Develop pricing solutions that allow for productive negotiation
with the client and result in projects that meet targeted profit
margins for the applicable engagement sold
- Personally contract or deliver $500,000 in consulting
engagements each yearWhat skills you will need:Motivation, Passion,
Integrity. -Those are just some of the attributes valued at TTEC
Digital. Of course, there are some other requirements too. -These
include:
- 5 years' of contact center operations or similar professional
experience; any experience including management consulting is a
plus
- Expertise and breadth across a spectrum of CX consulting
capabilities: - envisioning and designing customer experiences,
developing target operating models enabling those experiences with
digital solutions, analytics, change management and operations
excellence. -
- Seasoned in developing technology-enabled consulting solutions
involving the development, integration, or optimization of
AI/Intelligent Virtual Assistants.
- Demonstrated experience crafting and implementing strategic
business and technical solutions to meet business challenges and
customer needs.
- Agile development experience, ideally both on backend (data
integration and databases) and frontend (web applications)
- Articulate, Personable, with Executive Presence - flexible in
style to meet client needsWho We Are:We are passionate about the
customer experience. With a deep legacy of over 30 years in the
contact center environment, we have the expertise to help you
navigate the key technologies in order to deliver an exceptional
customer experience.COMPENSATION AND BENEFITSThe anticipated
starting salary range for individuals expressing interest in this
position is $140,000 to $160,000. This position is eligible to
participate in an annual incentive program. -Benefits available to
eligible employees include the following:
- Medical, dental, and vision -
- Tax-advantaged health care accounts -
- Financial and income protection benefits -
- Paid time off (PTO) and wellness time off -WHY TTEC? WHAT WE
OFFERWhen you join TTEC, you become part of the family. Because we
want to see you succeed and thrive, we offer a competitive
compensation and benefits package as shown below to support your
quality of life, career development and goals attainment:Be
Financially Sound ---- - - -We want you to reach your personal and
professional goals and offer financial benefits such as: Health and
flexible spending accounts ---- - - -Retirement plans ---- - -
-Tuition reimbursement programs ---- - - -Financial wellness
program -Be DevelopedWe believe in investing in our people and
their career development, which is why we offer a variety of
courses and programs that enable you to develop new skills and gain
new insights such as: ---- - - -Mentorship programs ---- - - -Our
Women in Leadership program connects employees globally with
learning, networking and mentoring opportunities ---- - -
-Professional development courses in TTEC University ---- - -
-Scholarship program and tuition reimbursement ---- - - -Visibility
in our global career pathing and internal mobility opportunities
-Be HealthyWe support healthy living and have the tools and
resources to help you such as:--- - - -It's Ok, We're All Human
wellness program ---- - - -Wellness incentives ---- - - -Company
health and wellness programs ---- - - -Dedicated health and
wellness navigators and employee assistance programs ---- - -
-Generous paid time off and other leave of absence programs -Be the
DifferenceYou'll have the opportunity to have a positive impact in
your community:--- - - -Through our employee-driven global grant
program, you'll have the unique opportunity to apply for a grant
focused on helping a local educational organization in your
community ---- - - -Our team helps fundraise and volunteer their
time in their communities -For more information about TTEC, visit
ttecjobs.com or search #ExperienceTTEC throughout social media to
engage in the global conversationTTEC is proud to be an equal
opportunity employer. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We strive to
reflect the communities we serve by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued and comfortable being their
authentic selves at work. As a global company, we know diversity is
our strength. It enables us to view projects and ideas from
different vantage points and allows every individual to bring value
to the table in their own unique way. But don't take our word for
it - check out some our women in leadership and diversity awards on
TTECjobs.com. -#LI-Remote
Keywords: TTEC, Des Moines , Senior Manager, Strategy & Operations, Executive , Des Moines, Iowa
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