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Remote Information Technology Service Desk Manager

Company: VirtualVocations
Location: Des Moines
Posted on: September 24, 2022

Job Description:

An information technology services company is seeking a Remote Information Technology Service Desk Manager.

Core Responsibilities Include:
Overseeing daily volume of tickets generated from each customer
Developing and documenting processes and procedures
Defining internal IT Service Desk performance indicators
Must meet the following requirements for consideration:

Minimum of 3-4 years of service delivery experience in combination with 3 or more years of managing personnel
Bachelor's degree, preferably in related field
ITIL training and/or experience

Keywords: VirtualVocations, Des Moines , Remote Information Technology Service Desk Manager, Executive , Des Moines, Iowa

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