General Manager - Iowa Region

Company: 1-800-Hansons
Location: Des Moines
Posted on: March 18, 2023

Job Description:

Purpose, Scope, & Dimension of Job:The General Manager is a key leadership position within the organization, with overall accountability for the branch operations of a geographic region, including profitability, satisfaction of our people and partners and delivering outstanding customer experience throughout the customer lifecycle. A successful General Manager will effectively partner with all levels and departments of the Hansons organization to ensure we deliver against our goals and objectives. The General Manager must ensure all policies and procedures of the company are being followed by employees, Sales Executives, and installation partners while holding the team to the highest standards of performance and customer service.Essential Duties/Major Accountabilities:This position is accountable for the overall success of his or her assigned branches. The essential areas of accountability include the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes.

• Accountable for generating sales through the execution and oversight of the sales process
  • Lead or direct the recruiting, hiring, training and management of a highly effective sales team
  • Motivate, engage, coach and train Sales Executives on effective sales strategies so that they are successful in presenting, demonstrating and closing sales deals with prospective customers
  • Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed
  • Manage the assignment of leads and monitor the outcomes of individual Sales Executives
  • Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology
  • Ensure maximum market penetration and lead generation within the assigned branch
  • Accountable for completing installations that result in revenue generation
    • Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs
    • Support and participate in the recruitment new Installation Partners, ensuring that the quantity of installations at the branch can be completed
    • In conjunction with the Corporate Scheduling team, ensure installers are utilized to their full capacity
    • Develop relationships with Installation Crews to ensure productive, high-quality work output
    • Ensure quality workmanship by monitoring jobs throughout the installation process
    • In conjunction with Corporate Service team, review, prioritize, schedule, and assign Service Technicians to complete services for previous Hansons customers
    • Accountable for a five-star Customer Experience
      • Drive timely and efficient completion of regional branch processes and tasks to ensure order cycle times are minimized
      • Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process
      • Achieve or Exceed Net Promotor Score (NPS) goals by maintaining the highest levels of customer service for external customers.
      • Accountable for the leadership and management of Internal Team members
        • Provide leadership for employee relations through effective communications, coaching, training and development
        • Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues
        • Communicate company initiatives to team members and support organizational goals by demonstrating your commitment and holding others accountable
        • Accountable for productive and effective working relationships with Corporate and Branch team members
          • Network with team members at all levels of the company and throughout the organization
          • Accountable for a financially profitable region
            • Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue
            • Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing
            • Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team
            • Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalationMinimum Required Knowledge, Skills, & Abilities:
              • Bachelor's degree in business management or a related field
              • Minimum of five years of sales management experience
              • Minimum of two years of general management experience
              • Demonstrated track record of successful lead generation and sales results
              • Experience driving customer experience improvements
              • Excellent verbal and written communications skills
              • Must be proactive, focused, and able to keep tasks and team members on track for productivity
              • Ability to coach and motivate a team to produce positive results
              • Strong Excel and data analysis skills; proficient in other MS Office applications such as PowerPoint and Word
              • Organized and detail oriented
              • Familiarity with the functionality and workflow associated with order management and customer service processes, methodologies, and tools
              • Operates with a continuous improvement mindset
              • Versed in problem solving
              • Comfortable working in a highly visible role and presenting to all levels of management
              • Thrives in a fast-paced and high-growth environment
              • Self-starter that takes the initiative to implement necessary changes
              • Honest, ethical, and dependableAdditional Preferred Qualifications:
                • Experience in the home improvement or similar industry
                • Background in operationsPhysical Requirements:
                  • Must be able to remain sitting in a stationary position for prolonged periods
                  • Requires the ability to move about inside the office
                  • Must be able to move items weighing up to 25 pounds
                  • Must be able to communicate effectively with staff, customers, vendors, and the public
                  • Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printerHours/Schedule:Full-time, 40 hours per week/52 weeks per year. Standard office hours are Monday - Friday, 8:00am - 5:00pm and Saturday, 8:00am - 12:00pm, but due to the nature of position, evening and weekend hours will be required. Some local and statewide travel may be required.Powered by JazzHR
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Keywords: 1-800-Hansons, Des Moines , General Manager - Iowa Region, Executive , Des Moines, Iowa