Senior Program Manager

Company: Iron Mountain Inc
Location: Des Moines
Posted on: May 26, 2023

Job Description:

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.
Summary Iron Mountain is looking for a detail-oriented Senior Program Manager to support key strategic initiatives for client assigned accounts. The Senior Program Manager will communicate all client program requirements to cross-functional teams and support business program execution to meet timelines, milestones, and ensure client satisfaction across the entire program.
Key Responsibilities:

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  Lead tactical and strategic planning sessions and maintain the program documentation that includes all plans and deadlines.
  
  
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  Assist in helping the organization identify and develop infrastructure and implement process improvements needed to support Tier 1 clients most efficiently and effectively.
  
  
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  Apply strategic and innovative vision to drive project progress, ensure stakeholder engagement, and overcome any implementation obstacles that the project may encounter.
  
  
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  Understand and interpret client Master Service Agreement/Statements of Work.
  
  
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  Develop best practices and maintain program documentation needed for managing the program internally and externally (e.g., meeting minutes, project updates, work instructions, and data reporting for Quarterly Business Reviews).
  
  
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  Collaborate with Business Development team to create and manage quotes for onsite projects.
  
  
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  Organize program trainings and maintain training materials, internally and externally.
  
  
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  Handle escalations, resolve issues, and take corrective actions if required.
  
  
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  Lead in onboarding new clients and drive all cross-functional implementation meetings.
  
  
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  Prepare business review decks and participate/drive review discussions.
  
  
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  Monitor program revenue, profitability, health of the program, and manage the risks involved in the program.
  
  
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  Monitor multiple projects through the entire program cycle and prioritize own tasks and goals relating to short-term initiatives.
  
  
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  Utilize Salesforce to track activities related to client inquiries, opportunities, and projects.
  
  
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  Collaborate with the logistics team with scheduling onsite jobs/pickups with service providers and /or other subcontractors.
  
  
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  Maintain effective and timely communication with clients to answer inquiries promptly and accurately.
  
  
  Skills & Requirements:
  
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    Bachelor's Degree
    
    
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    Ability to evaluate, troubleshoot, and follow-up on client issues as well as document for further escalation.
    
    
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    Demonstrable proficiency in Microsoft Office applications and create detailed project plans.
    
    
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    Exceptional written, verbal, and presentation skills to all levels of the organization. Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
    
    
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    Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
    
    
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    Combination of office and remote work with the ability to travel throughout the United States.
    
    
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    Flexible, dependable, and dedicated team player.
    
    
    Category: Project/Program Management Group
    Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
    Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
    Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
    If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
    Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
    To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
    Requisition: J0060793

Keywords: Iron Mountain Inc, Des Moines , Senior Program Manager, Executive , Des Moines, Iowa