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Director, IT Infrastructure Services

Company: F&G
Location: Des Moines
Posted on: May 19, 2019

Job Description:

Summary The Director of IT Infrastructure Services is primarily responsible for several aspects of IT infrastructure support and service delivery including: Remote Data Center Operations, installation and removal of hardware and software and its supporting infrastructure, overseeing the support of technical infrastructure as it relates to enterprise data networks, storage, related security tools & processes, facilities management, and affiliate infrastructure(s) that provide service capability to Fidelity & Guaranty Life. In addition this role is accountable to partner with peers in the business area(s), and the Engineering & Operations department to assist with due diligence activities related to domestic and international mergers, acquisitions, and divestitures. This position is responsible to ensure that our service delivery meets or exceeds documented service level agreements with business colleagues. The incumbent is accountable for all problem, change configuration management and release management activities for his/her area of responsibility. The Director of Infrastructure Services will also support and help execute the technical planning and architectural leadership provided by FGL infrastructure architect(s). Understanding and agreement of job requirement which can require after hours work/support and occasional weekend work. Travel 10% - 20%. Organization The incumbent will work closely with subject matter experts from the technical and business teams to develop and deploy technical solutions in supporting the critical business functions of the enterprise. He/she will have a staff of four (4) or more technical systems and network engineers as well as the responsibility to manage various technology consultants simultaneously. Duties and Responsibilities

  • Manage the delivery of agreed technology and support services within an approved budget using a combination of internally and externally delivered services and balancing both short and long term cost and value to the business;
  • Utilize in-depth knowledge of leading-edge products, services and technology to develop and implement solutions in complex enterprise environments;
  • Evaluate and recommend new technological systems and vendor products to develop system solutions that match or pre-empt business requirements as well as managing selected vendor relationships as required;
  • Responsible for the oversight, management and coordination of the F&G primary & secondary data centers;
  • Responsible for the oversight, management and coordination of all of the F&G office locations;
  • Responsible for the daily oversight of vendor-delivered services including data center, facilities, network and other services, ensure that vendors perform against agreed contractual terms;
  • Play a key role, including the lead role at times in vendor identification, due diligence, selection and on-boarding including negotiation of SOWs and pricing;
  • Enhance and maintain capacity and performance planning, measuring and monitoring and reporting;
  • Deliver timely support services to the business through internal or external engineer resources;
  • Ensure effective communication and interaction with key associates involved in the delivery of infrastructure solutions including traveling to meet with key colleagues, as necessary, to enhance understanding of overall requirements;
  • Ensure an open dialogue with business units to ensure business requirements are understood and service delivery is aligned;
  • Ensure systems, networks and other application structures are sufficiently documented and proper knowledge transfer between employees and other key resources; Assist with the creation and management of IT Policies and Procedures to ensure effective company-wide operations;
  • Work with internal and external auditors to provide appropriate evidence for SOX and other reporting requirements, and efficiently remediate issues that may arise;
  • Work with the AVP of IT Engineering & Operations to develop, enhance and maintain effective reporting, dashboards and track and measure performance of IT operations.
  • Participates in assigned due diligence IT related activities including assessments, producing risk analysis, integration costs, synergy opportunities and actual transitions with assigned leaders, reporting the results to CIO and functional area leaders. Experience and Education Requirements
    • B.S. degree in management information systems, computer science or business with a concentration in systems preferred or equivalent experience in infrastructure management
    • Experience leading/managing within a successful IT organization in the financial services industry. Proven experience in managing IT infrastructure services teams (including systems administration/data center management and networks) required. Self-motivation and ability to thrive in fast-paced organization, outstanding multi-tasking and organization skills
    • Strong problem solving and analytical skills, solid technical experience in the areas of enterprise storage, backup, local and wide area networking, information security and communications technology and disaster recovery
    • Proven experience developing, planning and executing enterprise-wide infrastructure initiatives
    • Excellent communication and presentation skills including the ability to clearly articulate technology strategy recommendations often to those without a technical acumen
    • Strong influencing skills, the ability to interface at all levels of the organization. Ability to develop solutions through collaboration
    • Experience with ITIL framework and processes
    • Knowledge of and familiarity with current and emerging infrastructure technologies
    • Ability to conceptualize, plan and deploy technology in a strategic and/or tactical manner is required
    • Positive team-oriented focus with the ability to communicate IT goals and vision throughout organization in a clear and compelling manner
    • Exposure to corporate IT Merger & Acquisition integration programs Hands-On Experience Requirements:
      • Minimum of 10 years of infrastructure experience
      • Minimum of 7 years' experience in LAN/WAN, enterprise Routers/Switches, enterprise storage and enterprise firewalls
      • Minimum of 5 years of experience in Microsoft Active Directory and enterprise messaging
      • Disaster Recovery and Business Continuity Planning in an enterprise is preferred
      • Experience in distributed data center model
      • Experience with automated monitoring tools
      • Experience with VOIP, VTC and Mobility
      • Minimum of 5 years of experience with coordinating with third party service providers and vendors
      • Knowledge of database design and programming a strong plus
      • Exposure to enterprise virtual desktop infrastructure a strong plus
      • Exposure to hyper converged infrastructure a strong plus Physical Demands and Work Environment This position requires the employee to occasionally work in a data center environment where elevated noise levels are an industry standard, often lift heavy hardware during equipment installation or repair functions, use diagnostic hardware to troubleshoot problems or teach staff in its use, and often sit for extended periods of time during meetings of various lengths for various purposes. This position requires the employee to be mobile and lift, carry, bend over, step, climb and grasp heavy computer hardware not to exceed 75 lbs for the purposes of installation, removal and maintenance of computer hardware from within the data center and office environments. #LIKB1

Keywords: F&G, Des Moines , Director, IT Infrastructure Services, Executive , Des Moines, Iowa

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