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Assistant General Manager

Company: Drury Hotels
Location: Des Moines
Posted on: September 13, 2019

Job Description:

Successful applicants should be ready to provide input and make an impact while learning the Drury product and culture quickly, all while maintaining the industry leading service scores - a record FOURTEEN-IN-A-ROW J.D.Power Awards ( https://www.druryhotels.com/about/pressreleases/jdpower2019 ). In this role you'll have a chance to bring our President, Chuck Drury's mission into reality - "We're different than the big franchise chains. We build, own, and operate all of our hotels. Our focus is ensuring that our guests get more for their dollar than our competitors. If we provide a consistent experience at all of our hotels, we believe we can be the first choice as a home away from home." If this sounds like you, and something you can believe in, consider Drury Hotels as your next career move. It could be your best one. Drury Hotels, a privately owned corporation, has consistently demonstrated a record of conservative and stable growth. Drury Hotels has been a part of the hospitality industry for over 45 years, and has continually retooled its product to make it ever contemporary and responsive to guests' needs and wishes. Drury has continued to stick with the basics that helped the company grow from a small plastering business in the bootheel of Missouri to a successful, growing system of 150 hotels in 25 states. The exceptionally friendly and hardworking team members at every Drury Hotel share the same simple virtues that the brothers learned on the family farm and adapted to the road...You are our guest, you are welcome and your satisfaction is guaranteed! Basic Function Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers. General Knowledge, Skill and Ability Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel. Mental and Physical Requirements EDUCATION: Bachelor's degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval. EXPERIENCE: Requires minimum of one year's supervisory experience with demonstrated leadership success. Hotel specific experience preferred. ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift. Working Relationships

  • Reports to the General Manager.
  • Works cooperatively with corporate office staff.
  • Ensures and promotes a positive and cooperative work relationship with all hotel departments. Competencies Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork Drury Hotels is an Equal Opportunity Employer who provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state and local laws.Qualified federal government contractors are required by law to take affirmative action to employ (and advance in employment) all qualified applicants (and employees) who are protected veterans.

Keywords: Drury Hotels, Des Moines , Assistant General Manager, Executive , Des Moines, Iowa

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