RN / Home Healthcare Nursing Job in Des Moines, Iowa / Home Health Care
Company: Kindred at Home
Location: Des Moines
Posted on: January 26, 2023
I believe that better care begins at home. Compassionate care,
uncompromising service and clinical excellence thats what our
patients have come to expect from our clinicians. Kindred at Home,
a division of Kindred Healthcare Inc., is the nations leading
provider of comprehensive home health, hospice, and non-medical
home care services.
Kindred at Home, and its affiliates, including Gentiva, delivers
compassionate, high-quality care to patients and clients in their
homes or places of residence, including non-medical personal
assistance, skilled nursing and rehabilitation and hospice and
palliative care. Our caregivers focus on each unique patient to
deliver the appropriate care and emotional support to our patients
and their families.
As an Intake Coordinator, you will:
Receive/respond to incoming calls from referral sources or
potential patients, exchange information to identify patient needs,
and determine the Companys ability to meet them.
Record the outcome of calls either manually or in an automated
manner, make follow-up calls as necessary, and identify alternative
community service resources when Gentiva Health Services solutions
are not available.
Perform initial telephone screening to determine patients
appropriateness for home care services with referral sources.
Advise branch staff of patient acceptance and provide all relevant
information to ensure patients smooth transition to home care.
Contact referral sources to advise of referral status, and provide
to the clinical team who will deliver the services requested.
Identify potential payer sources, verify benefits with payer
sources (as required by department organizational structure),
negotiate rates and obtain initial authorizations and frequency of
visits from case managers. Establish primary payers and document
conversations with payer sources.
Access national or regional account information, including the
names of accounts and terms of the contracts as appropriate and
communicate these conversations to branch and intake department
staff as needed. Work with Intake team, branch staff, and patients
to identify potential solutions as problems are identified with
Monitor and track referral sources satisfaction levels. Communicate
customer service issues to up-line Intake and branch staff as
High School Diploma or equivalent
Minimum of three years health care delivery or related business
Strong knowledge of medical terminology and a customer service
Knowledge of insurance reimbursement process
Effective data entry and word processing, problem-solving, human
relations, and oral/written communications skills
Keywords: Kindred at Home, Des Moines , RN / Home Healthcare Nursing Job in Des Moines, Iowa / Home Health Care, Healthcare , Des Moines, Iowa
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