Triage Nurse

Company: Iowa Orthopaedic Center PC
Location: Des Moines
Posted on: May 28, 2023

Job Description:

Are you looking for a rewarding career providing the highest quality health care possible?
About Iowa Ortho
Ortho is making a strong connection between exceptional patient care and outstanding career opportunities! Our company is made up of several teams who are all dedicated to providing excellent experiences for our patients and our co-workers. If you enjoy working alongside some of the best people in the state and you place patient care above all else, there may be a place for you at Iowa Ortho.
WORK ALONGSIDE DEDICATED PEOPLE: Our team is made up of individuals who believe creating a positive experience is not just for the patient, but also for their co-worker.
WORK WITH ADVANCED TECHNOLOGY AND STATE-OF-THE-ART EQUIPMENT: Iowa Ortho works hard to stay up-to-date on all technology including creating and advancing our own systems. Our imaging center provides the highest quality radiographs (X-rays), advanced digital imaging for magnetic resonance imaging (MRI), computed tomography (CT scan) and dual X-ray absorptiometry (DXA scan) for both bone density and body composition testing, as well as cutting-edge outpatient surgical suites.
PROVIDE EXCELLENT PATIENT CARE: Work with staff that are dedicated to providing excellent care to our patients. Iowa Ortho providers and teams are all working towards two common goals - the quality of life of our patients, and our staff.
COMPETITIVE BENEFITS AND FUN AT WORK: We value our team members. That's why Iowa Ortho offers competitive benefits such as: 401k contributions, profit sharing, and a full menu of a la carte benefits, employee discounts, annual pay evaluations, company BBQs, food trucks, theme days, and more.
$250 training bonus after successfully completing the training period
Quarterly bonus potential for top performers of the department
***$2500 SIGN-ON-BONUS***
Please note, our first point of contact concerning any open positions, may be e-mail. Please check your spam folder as unknown senders sometimes wind up in spam or junk.
SUMMARY
Iowa Ortho is expanding their telephonic nursing team! We are looking for new clinical telephonic nurse coordinator to support our clinic providers with patient care needs. If you are a self-motivated, organized, and compassionate RN who thrives in a fast-paced progressive work environment, this is the career for you! Our Clinical Telephonic Nurse Coordinators provide essential support to our providers and their patients. The Clinical Telephonic Nurse Coordinator provides telephonic nursing support for the clinic physicians. This person is responsible for assisting physicians and other healthcare providers with timely patient communications and patients with timely responses to questions or concerns. This job is not for everyone, and requires a special person to truly understand the importance of the work. This position is work from home eligible after successfully completing the training period operating out of the Des Moines location meeting productivity goals and adhering to our attendance policy. Work hours are full time, Monday through Friday 8:00am to 5:00pm. Once remote eligible, you will rotate between working from home and in office.
DUTIES AND RESPONSIBILITIES
* Functions with autonomy in clinical nursing practice within the guidelines established by the Iowa Board of Nursing and Iowa Ortho.
* Recognizes potentially dangerous symptoms of patients that require immediate referral to the physician.
* At the direction of the physician, provides patient notification and education regarding results of various tests and documents actions in the electronic medical record. Works collaboratively with physicians and other members of the healthcare team to process information in an accurate, timely and consistent manner.
* Receives and processes medication refill requests following established policies and protocols, handles requests in an accurate, timely and thorough manner. Exercises good judgment in the identification of potential problems such as medication side effects, adverse interactions, non-compliance with the medical plan of care and repeated failure to keep scheduled appointments. Completes order forms/correspondence as needed.
* Responsible for handling a high volume incoming and outgoing calls. Including calls to and from physicians, patients, patient's family members, pharmacies, and various other health related agents.
* Accurately documents communication and information or forwards calls and/or messages to appropriate person(s). Completes all documentation and medical records accurately and concisely.
* Acts in a professional manner, reflecting the mission of Iowa Ortho and compliant with policies, procedures, regulatory agencies and professional requirements.
* Listens to patient concerns and symptoms and uses nursing knowledge to schedule acute or emergent appointments for patients that need to be seen based on information provided.
KNOWLEDGE, SKILLS, AND ABILITIES
* Demonstrates clear and effective communication skills.
* Demonstrates basic computer skills and accurate data entry; ability to develop skills on the Next Gen system
* Ability to provide superior customer service and perform as an effective team member.
* Ability to apply nursing and administrative to carry out instructions furnished in written, oral or diagram form.
* Ability to deal with problems involving several concrete variables in standardized situations.
EDUCATION and EXPERIENCE
* Current R.N. license (orthopedic or previous nursing experience not required but preferred)
* Two years of previous experience in customer service or phone position
* Current CPR certification
* Current Mandatory Reporter certificationPI217564485Apply HerePDN-993d610d-65f6-4628-8b5a-d6626b1c9244

Keywords: Iowa Orthopaedic Center PC, Des Moines , Triage Nurse, Healthcare , Des Moines, Iowa