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Team Leader-Central Billing Office

Company: UnityPoint Health
Location: Des Moines
Posted on: February 16, 2020

Job Description:

The Team Lead will act as the main contact for responding to and following up Billing and Follow-Up Team questions. The Team Lead serves as a key resource to the Team for the completion of all billing and follow-up functions to ensure accurate reimbursement and payment of claims in a timely manner. This position is also responsible for training new employees on job specific tasks as well as ongoing training as needed. The Team Lead will need an understanding of the entire Revenue Cycle and be able to interact with other Departments within Patient Financial Services (PFS.)Team Lead Responsibilities

  • Serve as the subject matter expert to other team members and departments for assigned area by answering questions, assisting with training, education and mentoring peers.
  • Follow up on all PFS third party denials documenting appropriate information thoroughly on accounts by exhausting all resources available.
  • Maintain the knowledge to be able to perform all duties required of Billing and /or Follow Up Reps.
  • Sets and adjust self-priorities to ensure the completion of project and departmental work in a timely manner and drives results through effective time management
  • Responsible for assisting in claim submission to all third-party payors both electronically and manually.
  • Provides established training for new and existing team members on procedures, workflow, reports and specific payer requirements
  • Communicate to leadership trends that may be causing on-going denials or delays.
  • Complete daily work lists, special projects and monthly reports as assigned.
  • Maintain working knowledge of PFS policies and procedures for accurate handling of patient accounts.
  • Perform other duties as requested by management to facilitate the smooth and effective operations of the departmentEducation:
    • High school graduate or GED equivalentExperience:
      • One year of hospital patient account experience preferred experience as Billing and Follow Up Rep.
      • Leadership or progressive billing experience preferredSkills:
        • Interpersonal Skills
        • Written and verbal communication
        • Basic Computer Skills
        • Motivation
        • Teamwork
        • Customer/Patient Focus
        • Professionalism
        • Planning and Organizing Skills
        • Managing priorities/deadlinesPreferred Skills:
          • Technical aptitude-ability to learn new systems quickly.
          • Ability to work Independently
          • Ability to work multiple tasks in a high-level stress environment.
          • Critical thinking/Problem solving
          • Microsoft Excel/Word/Outlook
          • OnBase
          • EPICRequisition ID: 2020-71258 Street: 6200 Thornton Ave Name: 9010 Administration Name: CBO- Non Govern FTE (Numeric Only; Ex. 0.01): 1.0 FLSA Status: Non-Exempt Scheduled Hours/Shift: 7-3:30 External Company Name: UnityPoint Health External Company URL:

Keywords: UnityPoint Health, Des Moines , Team Leader-Central Billing Office, Hospitality & Tourism , Des Moines, Iowa

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