Customer Service Representative (Collections)
Company: Mediacom
Location: Winterset
Posted on: February 25, 2021
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Job Description:
Come join the Mediacom team! Mediacom provides a full array of
benefits with employee discounts on cable, internet and much
more!
Training Class begins March 15, 2021!!
We are hiring for two shifts: 8:00 a.m. - 5:00 p.m. and 11:00 a.m.
- 8:00 pm. (Monday - Friday)
General Responsibilities:
The Collections Associate I will assist Mediacom in maintaining our
revenue stream by speaking with customers about past-due accounts
and assisting them in making payments to ensure their services are
not interrupted. You will accomplish this by participating in
non-pay reminder activities to customers. In addition agents are
eligible for regular incentives driven by individual
performance.
Specific Responsibilities:
Receiving payment and posting to customer accounts.
Contacting customers and advising of potential service
disconnection.
Keeping detailed and accurate records of collection and status of
accounts.
Assist payment center to ensure customer satisfaction.
Process payment arrangements and follow through to ensure
arrangements are met in a timely manner.
Monitor aged balanced reports and assist with collections of NSF
checks.
Assessing customer needs to determine appropriate payment
arrangements within company guidelines.
Partnering with other departments to resolve billing or service
disputes.
Perform other duties as assigned.
Preferred Experience/Skills:
High School Diploma or equivalent.
Use of mathematics to solve problems.
Good listening, negotiation and communication skills.
Customer service experience preferred.
Good time management and organization skills.
Knowledge of PC based word processing and spreadsheet programs,
such as Microsoft Word and Excel.
Keywords: Collections, Revenue, Customer Service
Keywords: Mediacom, Des Moines , Customer Service Representative (Collections), Hospitality & Tourism , Winterset, Iowa
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