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Inbound Mortgage Customer Service Specialist 2

Company: Wells Fargo Bank
Location: Swan
Posted on: April 10, 2021

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.- In order to receive text message invitations, your profile must include a mobile phone number designated as -Personal Cell- or -Cellular- in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit.- The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.Responsible for assessing customer needs through financial consultation for more complex lending customers. Determines the proper loan program, completes the loan application and coordinates with underwriting to collect the necessary documents to begin the loan process. Obtains and analyzes credit score and collateral values to determine the appropriate loan structuring. Handles all calls with the intent of providing customer satisfaction and retention. Identifies opportunities and provides customer service with the objective of offering Wells Fargo products and services based on the customer s needs; opening accounts and provisioning products on specific product family and recognizing and uncovering other Wells Fargo products with the opportunity to introduce those outside of scope to other Wells Fargo entities. Works on special projects as assigned. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications

  • 2+ years of experience assessing and meeting the needs of customers and/or solving customer problems demonstrated through work or military experience

    Desired Qualifications
    • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
    • Strong problem solving skills
    • Strong background recommending products and services based on customer need
    • Financial services experience
    • Solid knowledge and understanding of financial products and services
    • Intermediate Microsoft Office skills
    • Ability to troubleshoot common computer problems
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Strong organizational, multi tasking, and prioritizing skills
    • Excellent verbal, written, and interpersonal communication skills

      Job Expectations
      • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.

        Salary Information
        The salary range displayed below is based on a Full-time 40 hour a week schedule.

        IA-Des Moines: Min: $33,300 Mid: $40,000


        Street Address
        IA-Des Moines: 800 Walnut St - Des Moines, IA


        Disclaimer

        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Des Moines , Inbound Mortgage Customer Service Specialist 2, Hospitality & Tourism , Swan, Iowa

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