Customer Service
Company: Midwest Energy Association
Location: Centerville
Posted on: April 10, 2021
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Job Description:
Customer Support Associate - Seasonal - Summer and 6 month
positionsAlliant Energy Job Start Date:05/18/2020Type of
Position:Full-Time- Seasonal Number of Openings:1 Job Location &
Contact: 300 Sheridan Ave Centerville,IA52544 608-458-8458 Email
Job Description: We are looking for Customer Support Associates to
join our team! This is an exciting opportunity to make a
difference, impacting the customer experience. Everyone knows what
good customer service feels like - we are looking for the passion
that goes beyond to deliver those experiences to really make things
better for our customers. This is a 6 month seasonal position
targeted to help meet our customers' needs during our busy season.
(Interested in working with us full time? Keep reading to learn
how!) We also have a 3 month seasonal position starting at the end
of May - this is a great opportunity for college students looking
for summer work experiences! When will I work? Seasonal positions
work between March and November with multiple start dates to fit
your needs. Shift times vary starting as early as 7am to 12:30 pm.
Seasonal positions never work on Sunday! Are you interested in
joining our team full time? There is potential to join the company
full time after your 6 month position. This is an opportunity for
you to see if this job could become your career! It's also a great
way to supplement your income temporarily! Our Customer Support
Center operates 24/7. It is critical to our success that our
employees are dedicated and dependable. What's in it for me?
Competitive pay starting at $17.95/hour. A dynamic,
customer-focused team environment We'll energize your career growth
with development opportunities for your career. Work with cutting
edge technology in a state-of-the-art call center. Safety is our
top priority, and our company culture strongly values integrity,
respect, service, and responsibility. We don't just say it, we live
it. Meet us online! Check us out on LinkedIn and Facebook. (We're
also on Twitter and Instagram.) *The seasonal position is not
benefits eligible* Job Responsibilities : In this role you will...
Be responsible for customer contact in areas of customer service,
promoting current/new products and services available to customers
Have the power to resolve questions and problems that may include
complex issues for resolution. Deliver exceptional service (the
type of service you like to receive!) to meet our customer's needs.
Be the first line of customer contact in areas of customer service,
credit and collections, web support, and billing taking inbound
calls. Be responsible for answering outage and emergency inquiries
from customers to ensure accurate and timely response. Initiates
work orders for meter readings, service requests, construction and
customer program offerings. Performs routine collection activities
on delinquent accounts, including payment agreements and
disconnections for non-payment. Responds to customer inquiries and
complaints related to routine billing issues and initiates action
to resolve. Responsible for general understanding of regulatory
rules and regulations to ensure the customer is billed properly.
Handle simple account adjustments. Mentors less-experienced
employees as needed. All other duties as assigned. Job
Qualifications : Required: Education or equivalent to a high school
diploma. A minimum of 1-2 year's technical and/or professional
experience in related customer service skills. Preferred: Call
Center experience preferred. Education or equivalent experience to
a two-year degree from an accredited college or university
preferred. Demonstrated effective interpersonal, verbal and written
communication skills. Demonstrated ability to use Microsoft Office
Suite programs and Windows-based customer information systems.
Ability to successfully complete web-based pre-employment screening
assessments. Demonstrated proficiency in basic math. Ability to
work under minimal supervision. Ability to work in a diverse work
environment. This position is covered by the Department of
Transportation regulations on drug/alcohol testing (CFR 49, Parts
40 and 199), and is subject to drug/alcohol testing according to
said regulations. Please refer to job description for Department of
Transportation (DOT) regulations that apply to this position. We
are committed to providing an inclusive work environment for all
and are proud to be an Equal Opportunity Employer
M/F/Disability/Protected Veteran. Disclaimer: The above information
on this description has been designed to indicate the general
nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job. To apply
for this challenging opportunity, please complete our online
application at www.alliantenergy.com/careers. Applications will be
accepted until a qualified pool of candidates is received.
Experience Required: How to Apply:
http://www.alliantenergy.com/careers Application Deadline: Jan 01,
1900
Keywords: Midwest Energy Association, Des Moines , Customer Service, Hospitality & Tourism , Centerville, Iowa
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