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Customer Service Representative III

Company: Three Point Solutions
Location: Johnston
Posted on: May 6, 2021

Job Description:

Job Description Job Title: Customer Service Representative - 27342 Duration: Position is scheduled to last through August 31, 2021. Location: Candidates must reside within Illinois, Wisconsin or Iowa to be considered. Description: As a Service Representative, you will handle inbound calls from customers and channel partners (dealers, merchants, and sponsors) to achieve service level as well as researching and resolving inquiries by phone and written correspondence on a variety of finance products. In this position, you will also: Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution Resolve or make business decisions on escalated and complex questions while referencing multiple screens and/or documents Troubleshoot and assist customers on our websites and systems Track trends and identify streamlined processes for customer, channel and product concerns and inform/provide feedback to appropriate departments or units Candidate must meet the following requirements: o Customer service experience with strong negotiation, communication, and listening skills o Experience in a Call Center and/or in the financial industry is ideal but not required. o Ability to remain seated for long periods of time to perform telephone work in a high-volume call center environment o Ability to adjust to shifting priorities and continuous changes in a work environment. o Ability to manage multiple tasks in a fast-paced environment o A conducive, private in-home workspace is required to protect company and customer information o Stable, high-speed internet is required Special Considerations: Our call center is open from 7am-6pm (CT) Monday-Friday and 8am-12pm on Saturday. We are looking for this position to be a flexible resource to assist us during our high call volume time periods in the week. Upon completion of training, the assigned shift hours for this position may vary and will be discussed further in the interview process. Training hours for this position will preferably be Monday-Friday 8:00-4:30 but will be discussed further in the interview process. Company Description As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

Keywords: Three Point Solutions, Des Moines , Customer Service Representative III, Hospitality & Tourism , Johnston, Iowa

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