Remote Customer Service Representative
Posted on: November 22, 2021
Aureon- Professional, Fast Paced and Customer FocusedFor more
than 30 years, Aureon--- has brought reliable, high-quality
solutions to back-office support functions for the clients we serve
in the areas of Contact Center, Consulting, and Technology.
Headquartered in West Des Moines, Iowa, Aureon employs
approximately 500 employees primarily in Midwest. Our Contact
Centers are located in Marshalltown, Jefferson and Newton. To learn
more, visit www.aureon.com and follow us on Facebook for regular
job postings and information on what is happening around
Aureon.Customer Service RepresentativeWhat are we looking
for?Aureon Contact Center is looking for full-time Contact Center
Agents to provide customer service, technical support, and helpdesk
support to contact center customers with high quality, courteous
and accurate problem-solving in a timely, efficient and
professional manner. Previous call center experience is desirable,
but not required.Job Responsibilities:
- Deliver support to customers via email, chat, and telephone
- Work in a fast-paced environment to listen, analyze,
troubleshoot and resolve customer issues
- Interact with customers to provide and process information in
response to inquiries, concerns and requests
- Research required information using available resources
- Identify and escalate priority issues per Client
- Provide feedback on support issues, resolutions or suggestions
to the management team.
- Provide all support functions within the guidelines of the
Contact Center and Client policies and procedures.What can Aureon
- Aureon offers competitive compensation and a full benefits
package for full time employees.
- We offer: Health, Dental, Vision, Life, 401k, PTO, and Personal
- Aureon provides comprehensive training on hardware and software
applications for qualified applicants who have demonstrated
knowledge of basic computer applications.
- We offer a casual dress, fun culture, and productive work
- Contact center agents have the opportunity to work from home
after completing a satisfactory training and performance
- High school or equivalentJob Type: Full-time
Keywords: Aureon, Des Moines , Remote Customer Service Representative, Hospitality & Tourism , Altoona, Iowa
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