Customer Service Representative
Company: HEARTLAND CO-OP
Posted on: November 22, 2021
Receives and bills for merchandise, accept payment, waits on
customers, and assists the location manager by performing the
following duties. Essential Duties and Responsibilities: Stocks
shelves or counters with merchandise Answers telephone and assists
customers with billing and statement questions. Bill products,
receive payments, run scale, track inventory including handling
grain transactions at an agriculture retail site. Assist location
manager with maintaining grain, petroleum, feed, and agronomy
records. Accept and record prepayment and bookings for products.
Clean and maintain display, counter, and public areas. Removes cash
and reconciles amount of cash in register at end of day and
prepares deposit. Must maintain a valid drivers license and
commercial insurability at all times. Other duties may be assigned.
Competency: To perform the job successfully, an individual should
demonstrate the following competencies: Customer Service - Responds
to requests for service and assistance. Team Work - Supports
everyone's efforts to succeed. Organizational Support - Follows
policies and procedures. Dependability - Commits to long hours of
work when necessary to reach goals. Quality - Demonstrates accuracy
and thoroughness. Attendance/Punctuality - Is consistently at work
and on time. To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Education/Experience: High school diploma or
general education degree (GED); or one to three months related
experience and/or training; or equivalent combination of education
and experience. Language Ability: Ability to read and comprehend
simple instructions, short correspondence, and memos. Ability to
write simple correspondence. Ability to effectively present
information in one-on-one and small group situations to customers,
clients, and other employees of the organization. Math Ability:
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent. Reasoning Ability:
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations. Computer Skills: To perform this job
successfully, an individual should have knowledge of grain and
inventory software. Certificates and Licenses: May be required to
maintain a current weighing license and grain grading certificate.
Supervisory Responsibilities: This job has no supervisory
responsibilities. Work Environment: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is frequently required to sit;
use hands to finger, handle, or feel; reach with hands and arms and
talk or hear. The employee must occasionally lift and/or move up to
20 pounds. Specific vision abilities required by this job include
Close vision and the ability to adjust focus. PCP Level: 3 Exerting
20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of
force frequently, and/or greater than negligible up to 10 pounds of
force constantly. Thank you, for your interest in Heartland Co-op.
Be sure your contact data is current, as further communications
with applicants can or may occur by e-mail, text, or phone!
Keywords: HEARTLAND CO-OP, Des Moines , Customer Service Representative, Hospitality & Tourism , Monroe, Iowa
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