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Call Center Customer Service Representative II - Not Remote

Company: Living Spaces Furniture
Location: Russell
Posted on: November 22, 2021

Job Description:

Disclaimer: This is NOT a remote opportunity and you will need to report to the La Mirada Call Center. The compensation is Pay Range starts at $17.00/hr DOE Free Lunches on the Weekends Eligible for a Team Monthly Bonus Position Summary This is a representative position reporting to the Guest Services Manager - Outbound. The Guest Services Outbound position will be expected to be a subject matter, a problem-solving expert in all Outbound activities i.e. customer verification, warranty, VIP, and special orders. The Outbound GSR is expected to use his/her comprehensive and advanced knowledge to determine the best solution to solve problems for our customers. Our Guest Services Outbound position will be assigned to work interchangeably between the multiple roles within the department. This will ensure proper staffing and create effective and efficient work-steams within our Outbound responsibilities. Position Description Education & Experience: AA/BA/BS or equivalent work experience. PREFERRED, BUT NOT REQUIRED: Minimum 1-2 years working experience at Living Spaces as a Guest Service Representative or working in our Retail department Computer Skills: Proficient at all applicable computer software: i.e., Word, Excel, PowerPoint, Outlook, Microsoft CRM, etc. Certifications & Licenses: N/A Qualifications: Strong understanding of internal SOPs; Customer satisfaction focused; Outstanding communication (both oral and written) and interpersonal skills; Ability to set goals and drive self-performance; Flexibility in work schedule: must be able to work morning, mid, evening, and weekend shifts, along with most holidays; Work additional hours as needed to meet deadlines; Ability to meet physical requirements of the position, including lifting up to 25lbs. PREFERRED, BUT NOT REQUIRED: Fluent in verbal and written Spanish; Prior customer service experience in a customer service or call center environment. Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer-related or HIV/AIDS-related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify.

Keywords: Living Spaces Furniture, Des Moines , Call Center Customer Service Representative II - Not Remote, Hospitality & Tourism , Russell, Iowa

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