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Team Leader User Experience Design

Company: Wellmark Blue Cross and Blue Shield
Location: Des Moines
Posted on: January 16, 2022

Job Description:

Job Summary

Help us lead change and transform the member experience. The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our health insurance members (customers) deserve health care with a focus on quality - not quantity - of care. We also recognize that health care is complex. We're working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we're ensuring that we take a team-centric approach to providing that analysis to our members.About the Career: In this role you will lead and direct a large team of user experience design professionals, including full time employees and a scalable labor force of contractors, for this enterprise-wide shared service. While balancing competing interests, you and your team are responsible -for the development and creation of revolutionary and impactful user experience designs for a diverse portfolio. As the organization's user experience software design ambassador, you will be responsible for representing the expectations of its user relative to usability of solutions and must remain acutely focused on identifying new and improved ways to transform user experience designs across all solutions developed for customers and employees.Our Ideal Candidate: You have experience successfully leading an enterprise-wide shared service, including full time employees and a scalable labor force of contractors. You're passionate about leading, coaching, and developing people. Because this role is a leader of others, you'll directly impact the success, growth, and development of team members by setting clear expectations, defining accountabilities, coaching to each team member's unique strengths, facilitating change, and providing an overall positive and team-centric work environment. Being a role model in behaviors that demonstrate Wellmark's core competencies and strengths-focus is a must. - -Click here to learn more about us and meet a couple of our members (customers)


Required:Bachelor's degree or direct and applicable work experience.Minimum 4 years' experience including: defining user flow and championing the enhancement of the user experience, as well as managing the design processLeadership experience, typically gained through a combination of project or informal leadership that demonstrates knowledge of work processes, products and services, and leadership competencies.Ability to coach and mentor a team to produce results.Demonstrated ability to plan and implement change initiatives; supporting innovation and creativity by encouraging staff to accept and resolve challenges.Proven ability to remain flexible and adaptable when experiencing changes in the work environment or processes.Effective organizational and communication skills with experience in presenting information through different mediums and varying audiences.Ability to influence, solicit cooperation and action from others and the ability to collaborate with business and technical leaders to educate and gain understanding and buy-in.Strong decision making skills, with the ability to effectively solve business problems.Preferred:Bachelor's degree.Experience leading a large UX Design team with formal leadership experience including HR management and project scoping.Strategic planning experience, including strategic analysis to recognize trends and consequences, as well as establish and commit to a course of action in order to accomplish a long-range goal or vision of the organization.


a. Provide leadership and day-to-day -management of financial and human resources, primarily focusing on employee coaching, development, performance improvement, coordination and budgeting for staff and departments specific functions/services.Support business objectives and produce results that are effective, accurate, and timely and on target to meet HR team and stakeholder needs.b. Oversee and drive user experience design capabilities for the organization.Provide strategic guidance to a team of User Experience Designers, whom are responsible for the translation of user requirements.Will conduct user experience design planning, usability testing while taking into account business requirements, industry best practices and user needs identified from research.c. Lead the delivery and information architecture of interaction models, user task flows, screen designs, and UI details that promote ease of use and are constructed to optimize the user experience design.d. In collaboration with Stakeholder Engagement will partner with -research, business analysts, developers and others across the organization to deliver user experience designs that result in strong engagement and a positive user experience with the developed solutions.e. Be a champion for continuous learning ensuring that the team can acquire specialized skills and capabilities to deliver the next generation of user experience designs.f. Lead the development, maintenance, and continuous improvement of efficient and effective user experience design methodology/processes, documentation, workflow, governance, metrics and user experience design standards for the organization.g. Collaborate with and leverage brand strategy and brand guidelines as standards during the development of user experience design deliverables.h. Oversee a complex multi-business, multichannel project portfolio of work requiring user experience design results that ensure exceptional execution and delivery of software solutions for employees and customers.i. Partner strategically to supplement any knowledge, skills and resource gaps.j. Work directly with Leadership across the organization to inject and promote a discipline of user experience design thinking.k. Be accountable for describing and enabling a reimagined approach and methodology for user experience design related decision making.l. Other duties as assigned.Job SummaryJob ID: 215026Category: Information TechnologyRequires Non-Compete?: No

Keywords: Wellmark Blue Cross and Blue Shield, Des Moines , Team Leader User Experience Design, Hospitality & Tourism , Des Moines, Iowa

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