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Front Desk Associate (Full-Time)

Company: Sherman Associates
Location: Des Moines
Posted on: March 19, 2023

Job Description:

Job Description
At Holiday Inn Express, we're all about travel that's simple AND smart. That means we offer more to our guests where it matters most to them. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests, and always looking for ways to improve. If you share these winning characteristics, we encourage you to explore your next career opportunity at the Holiday Inn Express & Suites located in Downtown Des Moines.

This is a Sherman Associates owned IHG franchised location.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends.


  • Ensures every guest is greeted and welcomed on arrival
  • Registers and book guests, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers all inbound calls in a professional manner
  • Has an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Maintains a house bank and make a deposit and accurate report of receipts daily
  • Processes all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issues luggage claims and check guest luggage when requested
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Completes additional duties as assigned Experience and Skills
    • 1-2 years of experience in a public contact position
    • Customer service experience in the hospitality industry strongly preferred
    • Basic computer knowledge and some knowledge in word, excel, outlook, and internet
    • A passion for the mission, vision, and values of Sherman Associates
    • Schedule may vary due to the specific needs of the hotel Job Benefits
      Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
      • Low Deductible Health Insurance Plans
      • Fully paid short term disability
      • Fully paid life insurance
      • Additional Supplemental Insurance Policies including
        • Voluntary Accident & Critical Illness
        • Hospital Indemnity
        • Long-Term Disability
        • Pet insurance
        • Fully paid employee assistance program
        • Fully vested 401k company match program
        • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
        • Starbucks and Hotel discounts
        • Charitable giving strategy with corporate match
          Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

          This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

          Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact

Keywords: Sherman Associates, Des Moines , Front Desk Associate (Full-Time), Hospitality & Tourism , Des Moines, Iowa

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