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Dairy Clerk

Company: Hy-Vee, Inc.
Location: Des Moines
Posted on: May 24, 2023

Job Description:

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Dairy Clerk

Department: Dairy

FLSA: Non-Exempt

General Function

Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

    Reporting Relations

    Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Dairy Department Manager

    Positions that Report to you: None

    Primary Duties and Responsibilities
    • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
    • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
    • Makes an effort to learn customers' names and to address them by name whenever possible.
    • Assists customers by: (examples include)
      • escorting them to the products they're looking for
      • securing products that are out of reach
      • loading or unloading heavy items
      • making note of and passing along customer suggestions or requests
      • performing other tasks in every way possible to enhance the shopping experience.
      • Answers the telephone promptly and provides friendly, helpful service to customers who call.
      • Rotates and replenishes merchandise and ensures highest quality standards are met.
      • Unloads trucks and places product in appropriate storage area.
      • Faces merchandise.
      • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
      • Builds end caps display and fills through the week as necessary.
      • Orders product and supply that is requested by department manager
      • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
      • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
      • Adheres to company policies and individual store guidelines.
      • Reports to work when scheduled and on time.

        Secondary Duties and Responsibilities
        • Participates in the physical inventories (monthly and quarterly).
        • Checks invoices against delivered product when asked.
        • Assists in other areas of store as needed.
        • Performs other job related duties and special projects as required

          Knowledge, Skills, Abilities and Worker Characteristics:
          • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
          • Ability to do simple addition and subtraction; copying figures, counting and recording
          • Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

            Education and Experience

            Less than high school or equivalent experience and six months or less of similar or related experience.

            Physical Requirements
            • Must be physically able to perform medium work exerting up to 50 pounds of force frequently; and up to 10 pounds of force constantly to move objects.
            • Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with or without correction; depth perception.
            • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

              Working Conditions

              This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.

              Equipment Used to Perform Job

              Box cutter, two wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.


              Has daily contact with suppliers/vendors and customers.



              Are you ready to smile, apply today.

Keywords: Hy-Vee, Inc., Des Moines , Dairy Clerk, Hospitality & Tourism , Des Moines, Iowa

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