Guest Services Representative/ Night Audit
Company: Bird Dog Equity Partners, LLC
Location: Oskaloosa
Posted on: May 28, 2023
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Job Description:
** Bird Dog Hospitality**** Guest Services Representative/ Night
Audit**Oskaloosa, IA 52577-1963 **Job Title:** Guest Services
Representative/Night Audit **Supervisor:** General Manager or Guest
Services Manager **Job Type:** Part Time**Location:**Bird Dog
Equity Partners is a hotel investment and management company that
believes in putting people first. Beneath our core business of
hospitality lies our purpose of creating lifelong relationships and
enriching the lives of all those we provide hospitality to our team
members, guests, and investor partners. Every one of our team
members seeks to live and breathe the values that define our
culture, the Bird Dogma: **The Bird Dogma**- We Put People First-
We Dependably Drive Results- We Constantly Keep a Positive
Attitude- We Never Stop Improving, Ever- We Relentlessly Solve
Problems**Summary**Our Guest Services Representatives (GSR) serve
as our guests first point of contact and manage all aspects of
their accommodation. GSR responsibilities include registering
guests, managing reservations and providing information about
rooms, rates and amenities. Night Audit GSR's also run end of day
reports and other administrative functions in the operations
software to maintain a soothe running hotel. If you have a knack
for customer service, attention to detail, enjoy the overnight
shift and have work experience in the hotel industry, wed like to
meet you. Ultimately, you will help create a pleasant and memorable
stay for our guests. **Duties & Responsibilities*** Perform all
check-in and check-out tasks * Manage online and phone reservations
* Inform customers about payment methods and verify their credit
card data * Register guests collecting necessary information
(contact details, exact dates of their stay etc.) * Welcome guests
upon their arrival and assign rooms * Provide information about our
hotel, available rooms, rates and amenities * Respond to guests
inquiries in a timely and professional manner * Liaise with our
housekeeping staff to ensure all rooms are clean, tidy and fully
furnished to accommodate guests needs * Tending and folding laundry
when needed * Confirm group reservations and arrange personalized
services for VIP customers and event attendees and wedding guests
etc. * Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments * Audit
software and run reports **Experience, Skills, and Education***
Work experience as a hotel Front Desk Agent, Night Audit,
Receptionist, GSR or similar role preferred * Experience with a
form of property management software is a plus * Understanding of
how travel planning websites operate, for example: Booking and
TripAdvisor * A strong desire to learn and develop * Customer
service attitude * Excellent communication and organizational
skills * Willingness to work overnights, weekends and holidays
**Please note that this job description is not an exclusive or
exhaustive list of all functions that a Guest Services
Representative/Night Audit may be asked to perform.
Keywords: Bird Dog Equity Partners, LLC, Des Moines , Guest Services Representative/ Night Audit, Hospitality & Tourism , Oskaloosa, Iowa
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