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Customer Service Rep - Located in West Des Moines, IA

Company: Mediacom Communications Corporation
Location: Marshalltown
Posted on: May 28, 2023

Job Description:

Located in West Des Moines, IA
Class starting June 5th!
Mediacom is proud to have received the following recognition: "2022 and 2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award"
You'll find all sorts of advantages to joining the Mediacom family. If you enjoy technology and serving your community, you'll love Mediacom. Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

  • Full-time with benefits; health, medical, dental vision and more!
  • Competitive hourly rate!
  • Paid vacation and paid flex time!
  • 401k!
  • Company provided equipment!
  • Tuition Reimbursement!
  • Employee discounts on services!
  • Hybrid Work Schedule after training
    General Responsibilities:
    The Collections Associate I will assist Mediacom in maintaining our revenue stream by speaking with customers about past-due accounts and assisting them in making payments to ensure their services are not interrupted. You will accomplish this by participating in non-pay reminder activities to customers. In addition agents are eligible for regular incentives driven by individual performance.
    Specific Responsibilities:
    --- Receiving payment and posting to customer accounts.
    --- Contacting customers and advising of potential service disconnection.
    --- Keeping detailed and accurate records of collection and status of accounts.
    --- Assist payment center to ensure customer satisfaction.
    --- Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
    --- Monitor aged balanced reports and assist with collections of NSF checks.
    --- Assessing customer needs to determine appropriate payment arrangements within company guidelines.
    --- Partnering with other departments to resolve billing or service disputes.
    --- Perform other duties as assigned.
    Preferred Experience/Skills:
    --- High School Diploma or equivalent.
    --- Use of mathematics to solve problems.
    --- Good listening, negotiation and communication skills.
    --- Customer service experience preferred.
    --- Good time management and organization skills.
    --- Knowledge of PC based word processing and spreadsheet programs, such as Microsoft Word and Excel.
    It is the policy of Mediacom to provide equal opportunities for employment and advancement to qualified individuals without regard to race, color, religion, creed, national origin, sex, age, sexual orientation, marital status, disability, or veteran status.
    Mediacom is an EOE Employer

Keywords: Mediacom Communications Corporation, Des Moines , Customer Service Rep - Located in West Des Moines, IA, Hospitality & Tourism , Marshalltown, Iowa

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