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Field Customer Service Representative

Company: Lube-Tech
Location: Des Moines
Posted on: February 15, 2019

Job Description:

The Field Customer Service Representative is responsible for servicing existing customers by ensuring customer satisfaction through effective inventory management and order processing. The role will be measured primarily on account retention, profitability and on-time delivery. Leading indicators of job performance include # of customer incidents, # of expedited deliveries, # of run-outs and billing accuracy. As part of providing a high-level of customer satisfaction, the Field Customer Service Representative will assist with trouble-shooting customer concerns, building customer relationships, assisting with continuous improvement activities and enrolling the appropriate sales rep when selling activities are needed. ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Order Processing
    • Accurately, effectively and efficiently processes customer orders within established lead time parameters
    • Follows a consistent routine entailing timely follow-up and good organizational skills
    • Inventory Management and Account Servicing
      • Utilizes inventory management processes and tools to help ensure (influence) that the right product is in the right place at the right time
      • Monitors, checks, samples and manages customer inventory
      • Fields customer calls; firefights and trouble-shoots customer issues/concerns
      • Labels customer tanks accordingly
      • Provides timely feedback to appropriate sales representative regarding potential sales opportunities
      • Problem Solving
        • Ability to get at root causes of problems and develops solutions to bring to resolution
        • Performance Analysis
          • Ability to diagnose performance gaps and utilize reporting tools
          • Interpersonal Skills
            • Ability to productively and positively influence through written and verbal communication skills
            • Ability to build relationships and win customer trust through fulfillment of commitments and proactive actions that demonstrate a win/win mindset
            • Acts honestly, is transparent and keeps commitments
            • Collaborates and communicates well with all Lube-Tech& Partners sales representatives and internal departments
            • Committed to exceeding customer expectations aligned with Lube-Tech& Partners customer experience goals MINIMUM QUALIFICATIONS: Education: Minimum High School, Preferred Bachelor or technical degree; Business, Engineering, Communications Experience/Training:
              • 1-3 years of sales and/or service-related experience
              • Microsoft Excel
              • Strong communication skills, strong organizational skills PHYSICAL AND MENTAL DEMANDS This role requires continuous speaking and listening skills on a daily basis. Communication is an essential part of this role. In addition, this role will require a significant amount of walking, standing and moving in and out of vehicles and buildings which will include bending, stooping, kneeling, squatting, climbing and the ability to lift up to 40lbs. The employee will be required to travel via an automobile throughout each day. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. BENEFITS:
                • Comprehensive Health Insurance Plan
                • Health Savings Account
                • Traditional Medical Plan
                • Vision Insurance
                • Dental Insurance
                • 401(K) Plan with Company match
                • Profit Sharing Plan
                • Life Insurance
                • Short and Long Term Disability
                • Paid Time Off
                • Paid Holidays
                • Group Critical Illness
                • Group Accident
                • Tuition Reimbursement Lube-Tech is an Equal Employment Opportunity/Affirmative Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply

                  Keywords: Lube-Tech, Des Moines , Field Customer Service Representative, Hospitality & Tourism , Des Moines, Iowa

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