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Director of Operations

Company: Hawkeye Hotels
Location: Des Moines
Posted on: October 13, 2019

Job Description:

The Hotel Fort Des Moines Curio Collection by Hilton is looking for an experienced Director of Operations. The Hotel Fort Des Moines is currently under a complete renovation and will be opening soon. This property is owned and managed by Hawkeye Hotels. Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. As the director of Operation you will be responsible for the professional operation of the property at times when the General Manager is not on property. This position will assist with all hotel operations including, enforcing brand standards and company procedures while achieving guest satisfaction, targeted profitability, and complying with federal and state regulations. You will assist with overall profitability by providing overall direction, coordination, and ongoing monitoring of operations. We are looking for positive and collaborative team members that are self-motivated, eager to learn, and possess advanced problem resolution techniques. To succeed you will:

  • drive profitability and service excellence throughout the property while creating a culture of empowerment and Team spirit, as required by Hawkeye Hotels.
  • submit timely and accurate financial information to the company in terms of forecasted and actual results ensuring a proactive response to adverse trends in sales and/or profit margins.
  • participate in monthly financial meetings with the assigned Regional Director of Operations and Director of Revenue Management.
  • provide leadership and supervision to all hotel personnel demonstrating high leadership skills, model behaviors, and exemplary actions. Always projecting a professional and ethical image in all aspects of work performance and conduct.
  • Daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction and profit.
  • assist the General Manager for full implementation and consistency of Hawkeye Hotels standards and company expectations, brand standards, and industry rating for the property. Requirements:
    • Qualification in hotel management or related hospitality industry desired
    • Min of three years in industry. Combination of line level and management or senior supervisory experience in hotels of similar size and or quality level. OR, Experience in the industry with transferrable skills
    • Proven ability to make profit
    • Availability must be able to work a varied schedule including, nights, weekends and holidays Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Hawkeye Hotels, Des Moines , Director of Operations, Hospitality & Tourism , Des Moines, Iowa

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