DesMoinesRecruiter Since 2001
the smart solution for Des Moines jobs

Associate Team Leader

Company: H&R BLOCK
Location: Des Moines
Posted on: October 13, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Des Moines , Associate Team Leader, Hospitality & Tourism , Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Assistant Teacher
Description: Description: br KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Ankeny
Posted on: 10/24/2019

Guest Service Representative (PM Shift) - Courtyard - (19135536)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Ankeny
Posted on: 10/24/2019

Seasonal Retail Sales Associate - Ames, IA
Description: Starting rate for this position is 11.25. Earn an additional 2/hour Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring (more...)
Company: Kohls
Location: Ames
Posted on: 10/24/2019


Customer Service Associate - Seasonal - Ames, IA
Description: Starting rate for this position is 11.25. Earn an additional 2/hour Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring (more...)
Company: Kohls
Location: Ames
Posted on: 10/24/2019

Guest Service Representative (PM Shift) - Courtyard Des Moines West/Clive - (19124974)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Ames
Posted on: 10/24/2019

Retail Sales Associate (Part-Time)
Description: SunIRef:Sales:title Retail Sales Associate Part-Time AutoZone 9,747 reviews - Des Moines, IA 50310 Part-time AutoZone 9,747 reviews Read what people are saying about working here. Position Summary AutoZone's (more...)
Company: Autozone
Location: Des Moines
Posted on: 10/24/2019

Barista - Starbucks - PRN (Days,Evenings,Weekends)
Description: GENERAL SUMMARY: br br Responsible for the daily operations and overall appearance br of the coffee bar and related areas. Maintains sanitary and organized br environment. Practices and abides (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 10/24/2019

customer service work at home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: Des Moines
Posted on: 10/24/2019

Cook
Description: Description: KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Ankeny
Posted on: 10/24/2019

Local Delivery Driver
Description: br br Our Local Delivery Drivers provide excellent customer service through the safe and efficient delivery of parts and products
Company: O'Reilly Auto Parts
Location: Des Moines
Posted on: 10/24/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Des Moines RSS job feeds