Location: Des Moines
Posted on: May 16, 2022
US - May reside in any Paychex Location
Responsible for the setup, training and successful implementation
of existing clients to new products. Ensures that a quality product
is delivered to the client, that the client receives full value
from their product and that the product is utilized in accordance
with its capabilities.
+ Sets up existing clients (primarily moderately complex and
revenue-intensive) on new products according to established
procedures so that client's expectations are met and they can begin
utilizing new services by the date specified in their service
+ Provides client service and technical support for existing
clients as they transition to new products to ensure all products
and applications are functioning properly.
+ Utilizes web-based collaboration tools to guide the client
through the transition process and provides instructions for basic
system access and utilization
+ Maintains knowledge of product application configuration to
effectively install and test each client's unique technical
+ Researches and resolves client issues in a timely manner to
optimize client experience and satisfaction.
+ Creates, executes, and reviews data integrity reports to ensure
accuracy of client information.
+ Completes required documentation to transfer client to ongoing
client service team to ensure ongoing support. Answers questions
from ongoing client service team on client-specific issues as
+ Establishes and maintains a positive working relationship with
clients, partners and stakeholders to promote Paychex' quality
+ Participates in department projects and initiatives to optimize
client satisfaction and retention.
+ Assists in ENS coding and state setup, cancellations, and
deletions to ensure accurate setup with all tax agencies required
for tax-filing compliance including scanning of kits.
+ Gains knowledge of other products and procedures and provides
assistance related to the migration of existing clients to new
Compensation range for this role for U.S. Colorado Residents:
Range minimum: $18.00 /hr + bonus
Range maximum: $28.00 /hr + bonus
Benefits offered to employees include: Medical, Dental, Vision,
Paid Family Leave, Life Insurance, 401(k) Retirement, Employee
Stock Purchase Plan, Holidays, Vacation and Sick days. You will
also have access to Tuition Reimbursement and our award winning and
best in class Employee Well-being and Training programs.
+ in Consideration may be given to a candidate with a degree in
lieu of experience.
+ 3 years of experience in Experience in a technical call center or
client support environment.
+ Payroll experience.
Paychex is dedicated to fostering a culture of intentional
Inclusion and Diversity (I&D). Our valued employees and
commitment to I&D is the essence of our internal and external
success. Inclusivity is a key value of our corporate culture and is
exemplified through our reputation as a top employer for employee
development, diversity, and ethics, as well as a focus on fairness
in recruitment, selection, and decision making.
Click here for more information on our corporate social
We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status or any other characteristic protected by
Keywords: Paychex, Des Moines , Payroll Specialist, Human Resources , Des Moines, Iowa
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