ERP System Administrator

Company: Robert Half
Location: Des Moines
Posted on: March 27, 2020

Job Description:

Description Responsibilities include, but are not limited to - Responsible for First Level technical support via e-mail, phone, and in person - approximately 90 of time. - Respond to phone and e-mail inquiries that are placed to the Support Center and directly interact with end user customers to resolve local and network related issues. - Troubleshoot and diagnose hardware, software and connectivity issues for end users. - Report all hardware, software, network, copier, and telephone problems. - Maintain detailed documentation of each service call in an online ticket system log calls into a central database and escalate when appropriate. - Work with other IT groups to rollout hardware and software upgrades implement new equipment and services assist with new product testing and special projects. - Analyze and resolve moderately complex PC hardware, software, system access, network, and other technical issues. - Perform end user operationprocedure training andor documentation. - Follow up with end users to ensure problems are resolved successfully and satisfactorily. - Track status of all ongoing issues and escalate to management as appropriate. - Document and update written knowledge base policies and procedures. - Participate in development and implementation of standard Help Desk processes and procedures. - Be able to manage a heavy caseload and respond to user requests in a timely fashion. - Work a flexible schedule provide off hours support on an on-call basis. - Provide timely, efficient, and friendly service to all end users display effective customer relation skills to enhance satisfaction. - Perform other duties as assigned. This Help Desk Specialist will be working a "Weekend Shift." For the first couple of weeks this person will be working a normal training shift from 8AM-5PM during the weekdays. Once the client is ready for the technician to be transitioned over from training to their "Weekend Shift," the work schedule is as follows -Sundays 6am - 6pm -Monday 7am - 7pm -Tuesday 7am - 7pm -Wednesday 6am - 2pm This opportunity is an ongoing contract. Apply today! For more information, please visit roberthalf.comtechnology. Requirements Key RequirementsAdditional Notes -Looking for someone who can work independently on the weekends -Basic troubleshooting, VPN network printers, well verses in Active Directory and Microsoft Office, remote help is a plus -Averaging 100-200 tickets of emails and calls combined over a 2 week timeframe ticketing system in house -Moving to O365 but not fully integrated, so having someone who does have this knowledge base would be a huge asset -Basic password resets and adding ppl to groups Customer service is HUGE- sounding like they care about pplsmile when they talk reliability. Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Des Moines , ERP System Administrator, IT / Software / Systems , Des Moines, Iowa