Technical Support Representative for Small Business - Des Moines
Location: Des Moines
Posted on: April 10, 2021
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
* Job Summary*
* START A NEW CAREER WITH LUMEN SUPPORTING THE CENTURYLINK BRANDED
* TRAINING STARTS MAY 24TH!*
Lumen is seeking upbeat customer service contact center
representatives to assist current CenturyLink voice and high-speed
internet customers with service related issues including hardware
and software configurations. All contacts are inbound and are
technical support only, NO SALES REQUIREMENTS. Combined with your
current computer skills, Lumen has a technical support training
program for you to achieve success. This is a full-time, contact
center position located in our downtown Lumen Des Moines office. In
response to the COVID-19 pandemic, this position will begin working
remotely from home on a temporary basis. This position will be
required to transition to a Lumen office at a later date set by the
company. Employees will be provided ample notice of that date, once
it is set.
* Working at Lumen you'll receive:*
* *Starting Pay $14.29/hr*
* *A raise in pay every 6 months for the first 2 years!*
* *Comprehensive benefits package*
* *Extensive classroom training*
* *Fully funded tuition assistance program (up to $5,200 per year
* Job Description*
* Works with customers to identify service-related needs and offers
the most appropriate solutions providing world-class customer
* Diagnoses and resolves basic network and modem functionality
issues including landline troubleshooting.
* Walks customers through common phone hardware and software
configurations to maximize service functionality.
* Provides solutions and resolution resources for customer repair
* Interfaces with customers over the phone providing status updates
and ensuring service has been restored.
* Schedules a technician dispatch for on-site service calls when
* Escalates appropriate technical issues to upper level technical
support when needed.
* Requires customer contact and the ability to effectively
communicate over the phone with both internal and externtal
* Must be a consistently flexible, independent, self-motivated
problem solver who enjoys working in a fast paced environment.
* Demonstrated strong interpersonal communication skills when
working with both internal and external customers.
* Ability to work flexible hours including evenings, weekends,
holidays and overtime is required.
* Ability to multi-task in a Microsoft Windows environment and
utilize multiple programs for troubleshooting.
* Experience with common internet software is preferred.
* *Preferred but not required:* 6 months experience in technical
support, help desk, and/or contact centers
* What to Expect Next*
Requisition #: 246332
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may disqualify
you from the new position or your current role. Background results
will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a
union. Depending upon the applicable collective bargaining
agreement under which you may be hired, you may be: (a) required to
join the union and pay union dues as a condition of employment; or,
(b) required to pay union dues, but not join the union as a
condition of employment; or (c) free to chose whether or not to
join the union, but if you do join the union you would be obligated
to pay union dues.
* EEO Statement*
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range *Salary Min : *23928
* Salary Max : *33324
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information[
We're able to answer any additional questions you may have as you
move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking [
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Salary Range *Salary Min : *23928
* Salary Max : *33324
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
Keywords: Lumen, Des Moines , Technical Support Representative for Small Business - Des Moines, IT / Software / Systems , Des Moines, Iowa
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