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Help Desk Analyst II

Company: Robert Half Technology
Location: Des Moines
Posted on: October 12, 2019

Job Description:

The Help Desk Engineer Tier 2 will be responsible for equipment set up for office use, resolving escalated Help Desk tickets in a timely manner (preferably ServiceNow experience), and providing technical support to users remotely and in-office. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. How you will make a difference: On-site and remote 1st and 2nd level support. Creating Users/Groups, managing access rights to files/Folders. Hardware/Software troubleshooting: including PC Windows 7, and Windows 10. Making recommendations on hardware and software procurement to support business goals. Ensure that systems enforce global IT Policies and security policies. Expertise in troubleshooting, configuration, and repair of the server, network, email, file shares, PCs, and Audio/Visual equipment Manage and execute project strategies For immediate consideration for this opportunity, please submit your resume directly to Chris.Parker@rht.com or call her at (515)282-6876 Requirements Bachelors degree or certifications and equivalent experience in related field 2+ years of experience in the field Active Directory: Server 2008, 2012 Experience in a mid-size company Basic networking experience Knowledge of Office 365, XP, Windows 7, Windows 10 Hardware/Software troubleshooting: including PC, Laptops, and Printers Strong oral and written communication skills Excellent Customer Service and interpersonal skills Email Chris.Parker@rht.com for more information or call her at (515)282-6876MS Office 365, MS Outlook, VMware, Active Directory, MS Exchange Server, MS Terminal Server - provided by Dice

Keywords: Robert Half Technology, Des Moines , Help Desk Analyst II, IT / Software / Systems , Des Moines, Iowa

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