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Editorial Systems Support Administrator

Company: Meredith Corporation
Location: Des Moines
Posted on: November 11, 2019

Job Description:

JOB DESCRIPTION

JOB SUMMARY:

The Editorial Systems Support Administrator provides solutions and technical support to the editorial staff. This position will be responsible for recommending and implementing operational efficiencies and standards to the company. This position will also work closely with Project Stakeholders, Business Analysis, IT Infrastructure, Engineering and Desktop staff for ongoing projects and system support.

The position:

* Owns the responsibility for the technical functionality of IT systems and platforms, client applications, premedia technology, testing, key performance indicators and overall technical quality.

* Participates with IT team members in system architecture engineering to maximize performance, optimize cost effectiveness and support business goals.

* Communicates and accurately documents all decisions, plans, goals, functional and non-functional requirements.

* Must have decision-making skills for problem identification and solution recommendation, have the ability to manage multiple projects at the same time and work with the team in identifying process improvement opportunities.

* Oversee the implementation of workflow systems, enterprise data and metadata structures, and related internal systems.

* Maintain and support systems to ensure maximum uptime.

* Performs other duties as assigned by management.

ESSENTIAL JOB FUNCTIONS:

50%: SUPPORT, DESIGN, DEVELOPMENT, MAINTENANCE, INTEGRATION AND IMPLEMENTATION

* Work with Leadership Team to Design, implement, test, document, and maintain system integration solutions to editorial systems or subsystems

* Work with Leadership Team to Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance

* Support Users for all Editorial Systems: Font Management, Woodwing, Elvis, Adobe CC applications

* Ongoing enhancement to the core solutions we oversee by creating new or modifying existing software applications, scripts, plug-ins or other tools

* Respond to emergencies as needed

* Master all aspects of technology applications and solutions within the scope of our department

* Work with vendors to build and configure servers in a development, test and production environments

* Write/modify scripts to automate application tasks as well as other operational initiatives

* Ensure proper monitoring established for all systems

* Duties include patching, troubleshooting, performance tuning and security compliance updates

* Document systems architecture, infrastructure and procedures

* Solves hardware/software interface problems, document and report bugs to software

* Familiar with disaster recovery and high availability requirements

* Act as a technical resource to assist in customer escalations

35%: SUPPORT, MAINTENANCE AND QA TESTING

* Provides technical support and training for all solutions under our department oversight

* Prompt interaction with Service Desk Ticketing tool to respond to user s support inquiries

* Monitor the environment to ensure systems uptime

* Responding to and resolving emergent service problems; writing software and building automation to prevent problem recurrence

* Understand all business requirements that lead to users account management for proper access and notifications

* Understand and support all processes and systems related to Editorial Operations

* Update production parameters and other automated tools to adjusts to changing business needs


15%: TEAM WORK

* Participate in strong team work atmosphere

* Clear communication and documentation to eliminate specialization of knowledge whenever possible to ensure business continuity

* Adhere to and participate in the use of Agile Methodology within JIRA

* Back-up to team members for vacation / absence

MINIMUM QUALIFICATIONS AND JOB REQUIREMENTS - All must be met to be considered.

Education:

Bachelors Degree in Computer Science or similar related field or equivalent training and/or experience.

Experience:

Minimum 4 years experience in technology implementation, architecture, systems admin, systems maintenance, users support and analysis.

2+ years of experience in one or more scripting languages (AppleScript, Shell, JavaScript, Tcl, etc.)

3+ years experience in server based applications: Woodwing or K4, Dalim ES & Twist, FileMakerPro DB, Enfocus Switch or equivalent

3+ years experience in trouble-shooting / support for Adobe CC Design Applications and Plug-ins / Font Agent

Specific Knowledge, Skills and Abilities:

-Ability to adapt to quality methodologies in work environment

-Work with systems vendor/integrators for software deployment and solutions API

-Troubleshooting experience tracking down performance, load, networking, I/O utilization, and bugs

-Profess strong working knowledge of the Woodwing Enterprise solutions

-Must have strong experience using the Adobe Creative Cloud applications for print publishing: Photoshop, InDesign, InCopy, Illustrator, Bridge, Acrobat Pro

-Expert knowledge of the MacOS desktop environment

-Scripting skills to troubleshoot / support desktop and server automation such as AppleScripts / Javascript / Shell script

-Familiar with server hosted applications such as DalimES and Dalim Twist

-Experience with virtual machine technology, load balancing, and fault tolerant architectures

-Familiar with Active Directory, LDAP, and SSO implementations

-Create visual flow-charts using tools such as OmniGraffle or similar

-Performance monitoring and tuning of server applications

-Knowledge of Linux/Unix command-line tools

-Highly responsible, self-disciplined, self-managed, self-motivated

-Meticulous attention to detail and excellent software/hardware troubleshooting skills

-Passion to understand, learn, and dissect new technologies quickly on your own

-Excellent verbal and written communication skills

-Familiar with the following file types: PDF, PSD, INDD, ICML, ICMA and XML

% Travel Required (Approximate): 5%

It is the policy of Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Meredith will provide reasonable accommodations for qualified individuals with disabilities.

Meredith participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

#CORP#

Keywords: Meredith Corporation, Des Moines , Editorial Systems Support Administrator, IT / Software / Systems , Des Moines, Iowa

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