DesMoinesRecruiter Since 2001
the smart solution for Des Moines jobs

Blended Call Center Representative

Company: Mass Markets
Location: Des Moines
Posted on: December 4, 2019

Job Description:

ID 2019-2819Job Locations Des Moines, IAJob Post Information* : Posted Date 2019-10-03Department Blended Call Center RepresentativeSchedule Day, Evening & Weekend Shifts - M-F, SWage Description Base Hourly + Bonus & Daily ContestBonus WeeklyEducation High School Diploma/GEDPOSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology.Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts:DayEveningWeekendPOSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands.Our Blended Call Center Representatives are responsible for the following tasks:Support customers, handle requests, provide solutionsThoroughly learn clients products and servicesMaintain existing relationships with professionalismUtilize new systems for accurate account managementEscalate customer dissatisfaction when necessaryResolve issues empathetically within the first interaction.In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include:High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeAbility to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast-paced environmentHighly reliableMinimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation.TOTAL REWARDS BREAKDOWNCompetitive Starting CompensationWeekly Bonus OpportunityWeekly Pay CyclesPaid Time-OffDaily, Week, and Quarterly RecognitionPaid HolidaysDaily Contest PayoutsCompany Debit Card (With Daily Cash Uploads)Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)Regular Raises and Career ProgressionFlexible Scheduling OptionsEmployee Discount ProgramAdvancement Opportunity and Ongoing TrainingFun, Engaging Work EnvironmentCash and Prize IncentivesModern Work EnvironmentCasual Dress CodeAnd More...All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.PI115119286Pandologic. Category: , Keywords: Call Center Representative

Keywords: Mass Markets, Des Moines , Blended Call Center Representative, Other , Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Documentation Specialist
Description: Are you looking for an exciting career opportunity within a rapidly growing technology company that provides competitive pay amp benefits, career advancement opportunities, and
Company: Access Systems
Location: Des Moines
Posted on: 12/13/2019

Radiology/Lab Technician, Cityville
Description: Position: Radiology/Laboratory Technician Department: Cityville Clinic Status: Full Time Reduced 36 hours/week
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 12/13/2019

Class A CDL Truck Drivers - Earn up to 52 CPM!
Description: We're not just a trucking company. We're a trucker's company.As a driver with Heyl, you'll be known, hear, and valued. You'll also be home when you need to be. MIDWESTWe value drivers through a strong (more...)
Company: Heyl Truck Lines
Location: Des Moines
Posted on: 12/13/2019


CNA Patient Care Technician -Clinical Decision Unit- PT .6 (Day)
Description: GENERAL SUMMARY: Supports the professional clinical staff byproviding direct patient care and performing studies and tests asassigned. These duties may vary by shiftor may be unit-specific. The Patient (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 12/13/2019

Physician - A Facility in Iowa Is Looking for a Locums Orthopedic Surgeon
Description: An Iowa-based medical facility needs locum tenens orthopedic surgery coverage. The provider will work from Thursday - Friday on the
Company: Weatherby Healthcare
Location: Des Moines
Posted on: 12/13/2019

Lab Assistant - Phlebotomy - FT (4 am - 12:30 pm)
Description: Position Type: Regular Scheduled Hours per 2 week Pay Period: 80 Primary Location: IA gt DES MOINES gt MERCY MEDICAL CENTER GENERAL SUMMARY : May work in various laboratory departments to (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 12/13/2019

RN -Cardiac Surgical ICU- FT .9 (Night)
Description: Position Type: Regular Scheduled Hours per 2 week Pay Period: 72 Primary Location: IA gt DES MOINES gt MERCY MEDICAL CENTER Your time at work should be fulfilling. Rewarding. Inspiring. That (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 12/13/2019

Physician - Vascular Surgery Opening Now in IA
Description: We have an opportunity in Iowa for a vascular surgeon. The provider can expect to work 4 - 7 days per month ongoing for
Company: Weatherby Healthcare
Location: Des Moines
Posted on: 12/13/2019

Travel Operating Room Nurse (OR RN), New Hampshire
Description: Travel Operating Room Nurse OR RN New Hampshire Location: New Hampshire Start Date: 12/30/2019 Shift Details: 8H Days 7:00 AM-3:00 PM 40 hours
Company: Triage Staffing
Location: Des Moines
Posted on: 12/13/2019

Lab Assistant - Phlebotomy - FT.9 (nights 7 on/7off)
Description: Position Type: Regular Scheduled Hours per 2 week Pay Period: 72 Primary Location: IA gt DES MOINES gt MERCY MEDICAL CENTER GENERAL SUMMARY : May work in various laboratory departments to (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 12/13/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Des Moines RSS job feeds